District Manager

Position Summary:

This position is responsible for directing the management and operations of multiple retail stores (9-13) within an assigned district. Each store a district manager oversees processes approximately 1.7M donated items, generates $2.8M in annual thrift sales on average, employees 30-50 employees and is typically designated to provide retail training services to participants enrolled with Services and Programs. The district manager is responsible for ensuring retail stores are running efficiently and meeting their financial expectations. The district manager directly manages each store's General Manager and is responsible for their professional development and performance management of the results they are accountable to achieving.

Day in the life: In a typical day, a District Manager can expect to...

• Operational Excellence: Foster cooperation among all business segments to deliver a high standard of quality service.
• Talent Management: Ensure store talent is trained and developed and manages store personnel needs.
• Services & Programs: Ensure continued community involvement and education around Goodwill-Easter Seals.
• Performance & Standards: Produce quality results by applying efficient best practices.
• Leadership: Promote a high quality of work and personal proficiency through effective and innovative leadership.
• Safety: Ensure safety and protection of employees, assets and facilities.

Job Pay & Perks:

• $115,000 - $160,000 base salary and eligible for quarterly performance bonus of up to 15%-of-salary, based on sales and key performance indicators.
• Goodwill-Easter Seals Minnesota prioritizes work-life balance. Many roles are hybrid, and we offer competitive pay, flexible hours, a variety of benefit options and an employee discount.
• This is a field-based role and will travel within greater Twin Cities area.
• Benefits: Generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!

About You:

Required Knowledge & Skills:

• Team member development: Professional and skills development.
• Ability to navigate and influence cross-functionally with support teams and business partners.
• Strong independent work skills, personal organization, and drive.
• Strong communication skills, both verbal and written. Fast and efficient with modern communication vehicles (laptop/smartphone/email/zoom/Microsoft office applications).
• Hands-on approach to training, coaching and inspection skills.
• Commuting to store locations for visits 4-5 days a week with a full store business reviews completed each quarter.
• Ability to pull a team together cohesively and leverage the unique skills and talents of everyone to perform better holistically.
• Ability to adapt and lead within an ever-changing environment and ability to help progress employees through such changes.
• Performance management: Ability to analyze data, observe behaviors, solicit feedback, and in turn, identify practices and behaviors necessary for improvement in business results.
• Talent management: Ability to source, identify, and develop quality talent for replacement and bench-strength based upon their background and tenure.
• Organizational agility: Ability to understand and navigate the various field and office support mechanisms. Planning, organizing, and managing time for current and future months.
• Proven history of utilizing POS, scheduling software, spreadsheets, onboarding software, HRIS, payroll.
• History of, or comfort with, working in an environment where team members utilize heavy equipment and perform extensive manual labor.
• Basic weekly expectations: Daily vehicle travel, occasional overnights, multi-tasking administrative work (meeting scheduling, conference calls, etc.), occasional weekends, available as needed for any issues that may arise after-hours.
• Proven ability to drive sales results both in store and through e-commerce.
• Strong conflict management skills.
• Ability to interact with a diverse population.
• Budgeting and cost analysis procedure expertise.
• Ability and desire to provide excellent customer service and to lead a team that does the same.
• Must have valid driver's license and reliable transportation, as travel is required.

Prior Experience & Education:

• Minimum of 8 years of retail or similar/related experience required.
• Single-unit business management: 3+ years of required; 5+ years preferred.
• Previous multi-unit management preferred.
• Experience with increasing responsibilities more than the above minimum requirements will be considered.

About Us:

• Leadership recognizes the importance of varied backgrounds and racial diversity contributing to our organization's goals and future. Read more about us here.
• Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that offers job training and customized career support to eliminate barriers to work and independence.
• Proceeds from thrift retail, e-commerce, grants, and financial contributions fund our nearly 20 customized services that help Minnesotans get equitable access to jobs, create stable careers and realize the power of work.
• Shopping and donating items divert over 65 million pounds from local landfills annually and have helped us connect people to jobs since 1919.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer committed to creating a diverse workforce. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.