Receptionist - Annenberg

Title: Receptionist - Annenberg
Location: Annenberg Access Center, 503 Olympic Blvd., Santa Monica, CA 90401
Schedule: Monday -Friday (8:30am - 5:00pm)
Location: 503 Olympic Blvd., Santa Monica, CA 90401
Status: Full-Time; Non-Exempt (hourly); Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

SUMMARY:
Using evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Receptionist is the primary staff member that provides mail and message services. The Receptionist also assist with telephone, direct in-person information and referral services. The Receptionist will assist with the program flow of services is implemented and follows the program protocol and procedures for services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Assist staff in maintaining order and a smooth flow of services throughout the day.
* Retrieving messages from voicemail every morning and after lunch, and post or transfer as
appropriate.
* Pick up mail from the Post Office. Sort mail, file mail away and distribute mail daily. Distribute
mail to clients per Access Center Mail Protocol, Policies and Procedures.
* Update all necessary forms and documents pertaining to
* Enroll and re-enroll clients in the mail program
* Keep Mail drawers and mail areas clean and neatly organized
* Maintain the Mail database system; Keep organized and up to date with new enrolled clients,
and expired mail agreements
* Manage the mail forwards and package lists
* Purging mail that is outdated (over 30 days)
* Answer and route incoming phone calls; screening, taking messages for staff and clients and
provide accurate and appropriate information to community members as needed.
* Track and document phone calls received
* Stock forms; upkeep all bulletin boards located throughout Access Center in a timely manner
* Copy and update Triage resources.
* Keep all necessary forms and documents up to date and organized
* Provide crisis intervention as needed.
* Attend all staff meetings, trainings and retreats as scheduled.
* Other duties as assigned.

QUALIFICATIONS:

* High School/GED degree
* Ability to lift at least 35 lbs.
* Able to provide pass a criminal background check and provide an adequate current TB test.
* Great organizational skills is a must
* Minimum of one (1) year demonstrated experience in responsible receptionist position.
* Working knowledge of telephone system and its appropriate use.
* Excellent customer service and human relations skills; commitment to improving the
community through empowerment and dignity.
* Detail oriented with excellent time management, organizational, written, verbal, and computer
skills, with exceptional phone etiquette
* Ability to multitask
* Demonstrated passion for the under-served in our community
* Familiar with issues faced by population served preferred.
* Ability to self-motivate
* Computer literate; able to use computerized database system for information management,
proficient in Microsoft office suite: Excel, Word, One Drive, Microsoft 365, etc.
* Ability to work as a team member.

PREFERRED QUALIFICATIONS:

* Bilingual Spanish is a plus
* 3+ years in Customer Service
* Works well in a fast faced environment

WORK ENVIRONMENT:

* Combination of field and office environment
* Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
* On occasion walk or drive to different local sites
* Will necessitate working in busy and loud environments
* Will be exposed to elements like cold, heat, dust, noise and odor
* May need to bend, stoop, twist and sit throughout the day