PM Inside Sales Manufacturing (KWS)

Company History

Established in 2010 in Deer Park, Washington, Knight Wall Systems Inc. ("KWS") specializes in the design and manufacture of thermally efficient rainscreen attachment systems. Driven by innovation and high performance, our technologies have set new standards for the rainscreen and cladding industries, resulting in several awards such as Environmental Building News' "Top 10 Green Building Products," Readers' Choice Award from Metal Construction News magazine, and two-time recipient of Architectural Record's Record Products designations.

Our success depends on attracting, retaining, and developing a diverse workforce. While meeting industry and municipal standards is important, we aim to surpass them to ensure future growth and sustainability. We are dedicated to fostering a diverse and inclusive workplace that mirrors the variety within our team, clients, and communities. Embracing diverse perspectives enhances our competitiveness, innovation, and overall success. We value the unique contributions of each team member and are committed to creating a collaborative, welcoming environment where everyone's voice is heard and valued.

What You'll Do

The Project Manager Inside Sales role is a key player on the Knight Wall Systems team and will proactively function as a technical liaison between customers and the company. Primary responsibilities include working with customers, sales, and engineering team on orders and project-specific coordination, inquiries, and problem-solving. The ideal candidate will be responsive, create clear expectations, and ensure order efficiency while maintaining positive relationships, both internal and external.

• Guide customers through the order process by engaging the customer, both over the phone and in writing, to set expectations and coordinate requirements of deliverables including material, engineering, and other submittal documentation.
• Request and retrieve applicable forms, documents and other pertinent information required to setup a new customer account or process orders for material or engineering.
• Enter customer and project information and orders into the ERP/CRM system (Epicor).
• Work with the customer to ensure a firm understanding of the product specified and estimated for the project for a successful experience.
• Respond to customer questions or concerns regarding project specific applications, details, or order status - in writing or verbally.
• Engage with engineering as required to resolve any customer questions.
• Work with outside sales representatives to help close sales and initiate the order process.
• Provide support to the outside salesforce regarding orders, projects, and intermediate level technical support.
• Work positively with customers in high-demand, pressure scenarios to find solutions.
  

Your Experience

• Bachelor's Degree in an Architectural, Engineering, Construction Management or Construction Engineering Management (or related field) and/or equivalent work experience in related field.
• 2-3 years prior Project Manager experience working within the commercial construction or manufacturing industry.
• Proficiency in MS Office. Use of formulas, lookups and equations within Excel preferred.
• Strong and proficient written and verbal communication skills required. Must be able to professionally communicate with outside sales representatives, architects, engineers, and contractors.
• Good mechanical/technical aptitude. Able to read and efficiently navigate blueprints, technical drawings, construction drawings and specifications required.
• Understanding of construction contracts, processes, and typical general requirements a plus.
• Experienced working with multiple customers simultaneously, often with time constraints and schedule driven.

Your Competencies

• Self-motivated, assertive, and detail oriented. Not afraid to do independent research and learn new things in an effort to increase the quality and scope of work.
• Able to adapt to a changing environment including updated procedures, policies, and technical data.
• Proactive customer service and follow up skills. Ability to think outside the box, easily able to pick up the phone and get a problem solved, regardless of the situation or circumstance.
• Organized, process-oriented, and keeps accurate documentation.
• Remains calm under pressure.
• Positive attitude and works well with others.
• Service driven and accountable approach. Will own successes and mistakes.
• High level of integrity and pride in getting the job done.
• Able to take initiative and balance multiple priorities.
• Flexible-can adjust on the fly.
• Team oriented and focused with a sense of humor.
• Strong work ethic. Goes above and beyond to get the job done well.
• Must be able to pass pre-employment checks including a Drug Screen and Criminal Background.
• Knight Wall Systems is a drug free workplace, and all employees are considered to be in "safety sensitive" positions. All employees will be tested for controlled substances, including cannabis.

Our Benefits

• Paid medical, dental, vision, and life insurance policies for employees
• Voluntary plans (health savings account, flexible spending account, long term disability, buy up life insurance, dependent plans)
• 401(k) with employer match
• Paid Time Off (PTO), paid holidays and paid sick leave
• Onsite gym
• Training and professional development classes
• Fully equipped breakrooms with snacks and Keurig coffee
• Fun monthly employee events
• And much more!

To apply, please submit your letter of introduction and resume to:

hr@knightwallsystems.com

No recruiters or search firms!

Candidate Accommodations
If you require assistance due to a disability in the application or recruitment process, please notify Human Resources: hr@knightwallsystems.com.

Knight Wall Systems is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive company culture. KWS does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.