Clinician Support Agent - San Francisco

About this Role:

iRhythm is currently seeking a Clinician Support Agent to join our dynamic team at our San Francisco, CA locations/Hybrid. This is for days, evenings, or night shift positions. We thrive in a fast-paced and collaborative work environment, driven by our passion for delivering innovations that enhance healthcare quality and improve patient experience. We are inviting like-minded individuals to contribute to our mission and join our team today!

Responsibilities Include:

As the Clinician Support Liaison for our accounts and patients, your role will involve the following responsibilities:

• Act as the primary communicator via Phone, Outlook, ZioReports, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals, clinicians, and actual patient populations.
• Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
• Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
• Utilize clinical case management ticket systems to respond, act, and update case status.
• Verify process notification MDN criteria and ensure completeness of reports.
• Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).
• Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
• Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
• Maintain compliance with job-specific proficiency requirements.
• Undertake other duties as assigned.

Qualifications:

We are looking for candidates who possess the following qualifications and characteristics:

• An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center, preferably in the medical industry.
• At least two days a week of in-office attendance at our San Francisco, CA, or Deerfield, IL IDTF. This is subject to change per business need.
• Able to work alternating weekends and shifts.
• Prior experience in a healthcare environment, preferably in EKG interpretation.
• Proficiency in medical terminology.
• Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
• Strong verbal and written communication skills.
• Flexibility and adaptability to handle a fast-paced, growth-oriented company environment.
• Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions.
• Solution-minded with independent thinking and sound judgment skills.
• Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients.
• Positive attitude and team player

What's in it for you:

This is a regular full-time position with a competitive compensation package, excellent benefits including medical, dental, and vision insurance (all of which start on your first day), health savings account employer contributions (when enrolled in a high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability.

Additionally, we offer:

• Emotional health support for you and your loved ones
• Legal/financial / identity theft/ pet and child referral assistance
• Paid parental leave, paid holidays, travel assistance for personal trips, and PTO!
• Wellness/ cultural committee/charity events

iRhythm also provides additional benefits, including 401(k) (with company match), an Employee Stock Purchase Plan, a pet insurance discount, unlimited Linked In Learning classes, and so much more!

FLSA Status: Non- Exempt

Actual compensation may vary depending on job-related factors, including knowledge, skills, experience, and work location.

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider all qualified applicants with arrest and conviction records for employment in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com

About iRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

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