Field Services - Depot Delivery Lead ISS

Lenovo
United States, North Carolina, Raleigh
1009 Think Place (Show on map)
Dec 11, 2024
Why Work at Lenovo Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that's brighter and more inclusive. And we go big. No, not big-huge. We're not just a Fortune 500 company, we're one of Fortune's Most Admired. We're in 180 countries, working with 63,000 brilliant colleagues and counting. And we're known for the world's most complete portfolio of smart technology, from devices to software to infrastructure. With our ingenuity, we help millions-not just the select few-experience our version of a smarter future. The one thing that's missing? Well... you... Description and Requirements Job Responsibilities: End to end responsibility for depot delivery cost End to end responsibility for depot delivery customer experience Harmonizing the depot delivery (IT and processes) across the Geos, BGs and segments Optimize the service levels based on customer requirements focusing on cost and CX One team - strong collaboration with the Geo teams for best practice sharing, local & global innovation and initiatives Manage global depot delivery partners in collaboration with procurement and Geo focals Supporting Geos in managing local' independent service partners (partner management framework) Basic Requirements: 10-15 years of relevant experience Bachelor's degree or higher Preferred Requirements: Functional skills: Proven success in Services org managing Depots Excellent Project Management, Analytical Thinking and Data-driven mentality Excellent communication skills with ability to simplify and explain complex problems to stakeholders of all levels across multiple functions Self-motivated and eager to take ownership of ambiguous tasks to ensure success. Ability to build relationships with cross-functional colleagues and inspire others to achieve a common objective Ability to handle multiple, time-sensitive projects while focusing on the quality of work delivered Openness and enthusiasm for working across different cultures. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.