Quality Management Tester - IV

OMNI Voice handles all projects related to Voice Technology in Telecommunication Consumer Group. The team handles the IVR (Interactive Voice Recognition) Voice Application Development in AEP Platform, Voice Tools Management, Voice Applications in Contact Center, Voice Biometrics & Fraud Management and also Voice Bot Development in Alexa, Google Dialog Flow.

Wireless IVR - Handles 4.5 million calls a day with 85% self-serve rate. Telecommunication IT s IVR is an enterprise-wide solution that supports multiple business segments 24X7 and is the front door for service calls catering to both English and Spanish speaking customer base.

Team is looking for a candidate to be part of QA team and to contribute & support Testing activities for IVR applications.

As a part of Quality assurance team, you will be primarily working on

Attending approach/project discussions with Business/Project stakeholders

Requirement gathering and test design

Test execution using CYARA to cover all the functional/nonfunctional requirements for the projects

Building selenium scripts for IVR GUI applications

Google Dialogue flow Testing for IVR application

Avaya Experience Portal Testing for IVR application

Alexa device testing for IVR flow

Defects Tracking

Regression Validation

Providing sign off QA deliverables

Performing Production validation

Analyzing Production issues and taking it to closure

Building Subject Matter Expertise on IVR applications You will be a good team player and having go-getter kind attitude with good inter-personal skills.

Understanding the requirements and building good work culture with onshore-offshore.

Adhering to the organization priorities and policies.

Building external stakeholder communication with business stakeholders, Dev, UAT & E2E teams & PMO teams

You will need to have :

Bachelor s degree or equivalent degree

Three or more years of IVR work experience.

One or more years of Hands on experience in Selenium Automation testing tool

One or more years of Google dialogue flow testing

Hands on experience in CYARA Automation testing tool

Candidate should possess sound knowledge in IVR Testing

Experience in both Testing methodologies - Agile and Waterfall

Excellent verbal and written communication skills

Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in creative and practical ways

Demonstrate decision-making and leadership abilities Even better if you have

Amazon Alexa and other device testing related to IVR flow

Proficient in creating and executing database queries

Awareness on Call center technology.

Knowledge in UNIX/SQL