Customer Support Specialist

Taxable Entity

ALUTIIQ LOGISTICS & MAINTENANCE SVS LLC

Job Title

Customer Support Specialist

Location

NM Albuquerque Kirtland AFB - Albuquerque, NM 87123 US (Primary)

Category

Administrative Support

Job Type

Full-time

Typical Pay/Range

$18.91 to $19.91 per hour

Education

High School Diploma or GED

Travel

Security Clearance Required:
Secret

POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

The Customer Support Specialist will:

• Work requests for all custodial/maintenance and Move Team operations of all facilities operations assigning priority level.
• Receive Phone, Email and Walk in work requests from Federal and Contract employees, note and log all information into work order log, alert Maintenance employee and notify tenant of work order number via email, and dispatch maintenance for emergency work requests ensuring to notify PM.
• Close Work Orders by entering details of work performed by technicians, date, and time of work.
• Cover Vehicles Dispatch desk by scheduling and assigning GSA vehicle fleet, and provide fuel cards for Alutiiq vehicle fleet.
• Check for work requests and issue Work Order.Notify caller and supervisor of request and Work Order number, call technician.
• E-Mail.
• Check Email and issue Work Order against request and notify sender of Work Order number, cc appropriate supervisor of request, call technician.
• File electronic copy of email correspondence on j-drive by building, tenant and month.
• File hard copy of email, phone and walk in requests in order of request and numerical order in file cabinet.
• File Hard copy of completed Work Order stamped with date completed in order of building, floor and date closed in file cabinet.
• Box, label and store all files for future reference.

Other duties as assigned

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Requirements:

• High school diploma.
• 4 years experience in customer service.

Afognak Native Corporation, Afognak Commercial Group, LLC, and their subsidiaries are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender expression or gender identity (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws ("protected status").

The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.

Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by the McNamara O'Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or a Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client-customer contract requirements (all benefits are subject to eligibility requirements). For more information, please visit our Company's Career page.