Certified Medical Assistant - Student Health Services

TITLE

Certified Medical Assistant-Phlebotomist

JOB SUMMARY

The Certified Medical Assistant-Phlebotomist will be responsible for assisting with patient care as a part of a heath care team in the Texas Woman's University Student Health Center. Patient care includes primary and preventive service provided through health assessments and medical care in alignment with health guidelines and recommendations. Ensures all patients receive high quality, efficient patient care. Work is performed under the protocol and supervision of a qualified and licensed physician and the performance evaluation is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Advance Practice Provider

Supervises: No supervisory responsibilities

ESSENTIAL DUTIES - May include, but not limited to the following:

• Provides care with minimal RN supervision to a select group of patients. Performs and documents assessments and reports abnormal finding to the RN team leader or Nurse Practitioner. Provides medically prescribed services.
• Performs screenings, takes vitals, records vital signs, and reports all significant deviations to the RN and/or health care provider immediately. Takes appropriate actions as directed.
• Utilizes problem-solving process when patient problems arise. Informs Nurse or Nurse Practitioner about data obtained pertaining to the problem. Offer solutions to problems and offers feedback to ancillary members emphasizing ways to improve performance.
• Prepares exam and treatment rooms with the necessary instruments for patients including preparation and maintenance of supplies and equipment for treatments, including sterilization.
• Administers injections and assists with lab testing according to requirements and standard operating procedures.
• Assists physicians in preparing for minor surgeries and physicals. Assists with scheduling of tests and treatments as needed for patients.
• Answers telephone calls to the practice and screens for referrals to physician and practitioners.
• Obtains blood and laboratory specimens from patients of all ages, using venipuncture and capillary collections methods.
• Processes laboratory specimens according to protocol including by centrifugation and separation.
• Provides for the security and privacy of all patients and privileged information for ensuring patients right to privacy.
• Demonstrates the ability to clearly communicate the patients care needs with providers and medical staff.
• Displays an attitude of caring and courtesy toward all patients and their families as appropriate, by treating them as customers, greeting them with a smile, referring to them by name, responding quickly to their needs, maintaining confidentiality and treating them at all times with dignity and respect.
• Demonstrates understanding of current customer service measure, and activities to improve patient service.
• Utilizes practice management system and electronic health record software.
• Performs clerical duties to which may include medical inventory and distribution of laboratory reports.
• Demonstrates knowledge of safety collection devices and follows universal precautions.
• Adheres to organization and governmental standards, rules and regulations.
• Complies with laboratory ordering and billing compliance.
• Provides health education counseling.
• Initiates program/process changes as needed and collaborates with administration team for implementation.
• Assists in monitoring licensing compliance with federal, state and local laws, regulations and policies.
• Provides student and staff development on health related topics. Participates in department outreach events.

ADDITIONAL DUTIES

• Participates in quality assurance programs.
• Performs other duties as requested.

EDUCATION

High school diploma or equivalent required. Successful completion and certification of a Medical Assistant Program with Phlebotomist certification and CPR certification required.

EXPERIENCE

Two years' experience in a Certified Medical Assistant Program, hospital or clinical environment.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Knowledge of blood drawing techniques.
• Knowledge of and ability to obtain EKG.
• Knowledge of and ability to perform ear lavage.
• Knowledge to assess patient through health appraisal and identify student issues.
• Knowledge of office practices and methods.
• Knowledge to safeguard patient privacy.
• Knowledge to act as a patient advocate.
• Knowledge of customer service techniques.
• Knowledge of CPR, basic first aid, Heimlich maneuver, safety and hygiene techniques.
• Skills to implement patient care.
• Skills in interpersonal communication.
• Ability to establish and maintain effective work relationships with students, faculty, staff and the public.
• Ability to observe pertinent details.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Ability to perform mathematical calculations and/or verify information accurately.
• Ability to maintain accurate records and charts.
• Ability to assess and make recommendations for policies and procedure development and implementation.
• Ability prioritize and multitask.
• Ability to clearly communicate verbally and in writing.
• Ability to represent the department and University in a friendly, courteous, and professional manner.
• Ability to use basic medical equipment (i.e. thermometer, blood pressure cuff, scales, stethoscope, peak flow meter, as well as additional equipment utilized in student health).
• Ability to follow oral and written directions.
• Ability to respond to emergency situations in a timely manner.
• Ability to use a personal computer and other office equipment, including related university software and email.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

Employees may be exposed to conditions that affect the respiratory system, such as fumes, odors, dusts, mites, gases, or poor ventilation. The employee handles hazardous chemicals in the laboratory. The employee will be required to wear all appropriate safety equipment including but not limited to eye protection, gloves, and lab coat. This particular task involves chemical hygiene biological safety, hazardous wastes, and blood-borne pathogens. May be exposed to infectious waste, diseases, conditions, etc., including exposure to the AIDS and hepatitis B viruses.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.