Application Support - Service Desk

Be a part of a supportive team of employees that focus on delivering excetional customer service. As part of the Medpace service desk, applicants will be the first point of contact for Medpace employees, outside site personnel, and study sponsors as they encounter issues in our custom applications. Each ticket or message provides real value toward fulfillig the company mission of advancing clinical research. The people supported represent a variety of roles and responsibilties allowing a unique understanding of the clinical research process. As candidates learn the supported systems, they will continue to be encouraged by their peers and management. Team membership aids in the ongoing growth and career opportunities here at Medpace. Whether the skills are used to advance along the IT career path or transition to another, the long term prospects of the position are measured in years.

Provide timely and accurate support of ClinTrak applications and other supported applications for internal and external users;
• Act as a liaison between end users and application development teams while maintaining the interests of end users;
• Develop and implement approaches for the use of ClinTrak applications and other supported systems as they apply to individual users and study teams;
• Provide system Trainings/Demo to Medpace users; and
• Perform other support related tasks to meet company objectives.

• Bachelor's degree and 1 year of industry-related experience;
• Strong organizational skills, very detail oriented, flexible, with strong communication skills;
• Knowledge of Microsoft Windows operating systems;

• Ability to work in a team environment; and

• Experience in Microsoft Office (Excel, Access), and other database system experience preferred.

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.

The work we've done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.

Cincinnati Perks

• Cincinnati Campus Overview
• Flexible work environment
• Competitive PTO packages, starting at 20+ days
• Competitive compensation and benefits package
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives
• Community involvement with local nonprofit organizations
• Discounts on local sports games, fitness gyms and attractions
• Modern, ecofriendly campus with an on-site fitness center
• Structured career paths with opportunities for professional growth
• Discounted tuition for UC online programs

Awards

• Named a Top Workplace in 2024 by The Cincinnati Enquirer

• Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024
• Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility

What to Expect Next

A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

EO/AA Employer M/F/Disability/Vets