Customer Success Management Team Leader

The opportunity

Ready to lead a team that sits at the heart of the customer experience while helping power a more sustainable energy future? Join Hitachi Energy as a Customer Success Leader and play a key role in delivering exceptional customer outcomes across utility, data center, industrial, OEM, and other critical energy markets.

In this highly visible leadership role, you will guide a team responsible for the entire post-order customer journey, from order acceptance through engineering, manufacturing, testing, shipment, invoicing, warranty, and aftermarket support. You will act as the voice of the customer within our manufacturing facility, ensuring customer commitments are translated into operational excellence.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Working closely with Sales, Engineering, Operations, Supply Chain, Quality, Logistics, Finance, and other cross-functional teams, you will drive collaboration, solve complex challenges, and enhance the overall customer experience. You will also lead efforts to strengthen business processes, improve delivery performance, protect commercial outcomes, and develop a high-performing team focused on customer success.

If you are passionate about building trusted customer relationships, developing people, improving processes, and delivering results in a fast-paced manufacturing environment, this is your opportunity to make a lasting impact while helping shape the future of energy.

How you'll make an impact

• Lead, coach, and develop a high-performing Customer Success team, fostering accountability, engagement, and continuous growth.
• Oversee post-order execution from order acceptance through shipment, invoicing, warranty, and aftermarket support.
• Serve as the voice of the customer, building strong relationships and ensuring a positive customer experience throughout the order lifecycle.
• Partner across Sales, Engineering, Operations, Supply Chain, Quality, Logistics, and Finance to deliver on customer commitments.
• Drive improvements in order quality, change management, and execution processes to increase efficiency and performance.
• Resolve complex customer escalations and coordinate recovery plans to maintain customer confidence.
• Support revenue, margin, and cash flow objectives through effective management of commercial and contractual activities.
• Champion continuous improvement initiatives that enhance customer satisfaction and operational excellence.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

• Bachelor's degree in Business, Engineering, Supply Chain, Project Management, or a related field.
• 10+ years of experience in customer success, order management, project execution, operations, or another customer-facing role within a manufacturing environment.
• Experience using SAP, Microsoft Office, and business reporting tools.
• Understanding of invoicing, collections, commercial management, revenue drivers, and contractual change processes.
• Excellent communication, relationship-building, negotiation, organization, and problem-solving skills.
• Must be authorized to work in the United States.

More about us

• At Hitachi Energy, you'll help advance the world's energy transition through innovative technologies that enable a more sustainable, flexible, and secure energy future.
• We invest in your growth through leadership development, learning opportunities, global collaboration, and career advancement pathways.
• Join a diverse and inclusive workplace where your ideas, contributions, and development are valued and supported.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.