New

Area Service Manager

Steris Corporation
$95,000-$110,000.
life insurance, paid time off, paid holidays, tuition assistance, 401(k)
United States, Arizona, Phoenix
250 East Dunlap Avenue (Show on map)
Nov 14, 2026
Summary STERIS' On Location Area Service Manager (ASM) is a handson operational and commercial leader of approximately 12 field based employees and will be responsible for delivering highquality surgical instrument repair and clinical support services across an assigned geographic area. You will drive Customer Satisfaction, retention and revenue performance by ensuring safe, compliant, efficient service delivery while serving as a subjectmatter expert in surgical instrument repair, operational analytics, and service model design. You'll support both daytoday execution and longterm Customer success by presenting datadriven insights during Customer business reviews, identifying organic growth opportunities, and ensuring performance against complex contractual requirements and service metrics. As an ASM, you will lead, develop and engage fieldbased teams, manage STERIS' mobile repair fleet operations including DOT regulatory compliance, and partner closely with Sales, Operations, Legal, and crossfunctional teams to design and implement effective service solutions. As a key contributor in the discovery and contract design stages for new and existing business, the ASM models STERIS values, fosters a Customer First culture, and integrates technical, operational, and commercial expertise to support company growth and strong Customer outcomes. You will service Customers in AZ, NM and NV, with 80% of them being in AZ. We strongly perfer you live within a 30-40 miles from Phoenix. As an ASM, you'll have 3-4 overnights per month. This is a safety sensitive position. What you'll do as an Area Service Manager Own Customer satisfaction, retention, and revenue attainment within the assigned area Responsible for building strong Customer relationships and representing Service in escalations, critical meetings, and highvisibility engagements Serve as a subjectmatter expert (SME) during Customer business reviews, preparing and presenting operational and financial analytics, trends, and insights Identify organic growth opportunities within existing accounts and partnering with Sales/Service teams to develop and optimize new business within current territories Design and drive Customer First engagement initiatives tailored to Customer needs Lead, train, coach, and develop fieldbased Technicians and Supervisors to ensure highquality, safe, and compliant service delivery Oversee onboarding, skill certification, and ongoing competency development for Technicians Maintain a broad understanding of hundreds of surgical instrument types and repair techniques and ensures Technicians meet applicable technical and quality standards Conduct timely performance management, coaching, development discussions, and corrective actions when required Ensure full compliance with safety, regulatory, operational, and quality requirements Contribute to operational planning, forecasting, budgeting, and expense control Support delivery of financial targets, margin performance, and P&L objectives Oversee tools, inventory, asset management, and operational cost controls Collaborate with IPT (Infection Prevention Technology), Surgical, Mobile SPD (Sterile Processing Department), Consumables, and other internal teams to deliver cohesive service solutions The Experience, Skills, and Abilities Needed Required: Bachelor's degree and 6 years of experience, including 2 years leading teams In lieu of degree, must have High School Diploma or GED and 14 years of relevant work experience, relevant leadership experience, including military experience and leadership. Experience in resource planning, managing employee performance and basic P&L/budget reporting Must be 21 years old to meet FMCSA requirements for commercial driving 100% field-based presence with overnight travel 0% to 50%, depending on size of geography What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: Extensive hands-on training and development Career progression path with growth and training opportunities Competitive pay Overtime opportunity Annual merit review and incentive plans Uniforms and all necessary tools provided Business travel and all related expenses paid Medical, vision, prescription, dental and life insurance 401(k) with a company match Paid time off that accrues from day one and paid holidays Tuition assistance Pay range for this opportunity is $95,000-$110,000.This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:STERIS Benefits Open until position is filled. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.