Business Relationship Manager

• We are seeking an experienced Business Relationship Manager to manage and expand BFSI BPS services for one of our key clients.

• Build and manage customer relationships at the Director, Vice President, and CXO levels.
• Be accountable for revenue growth, order booking, operating margin, and customer satisfaction targets.
• Collaborate with service practices and horizontal teams across the organization to develop solutions contextual to the customer.
• Manage sales performance through rigorous weekly, monthly, quarterly, and annual reviews of pipeline and results against plan.
• Support delivery management through scheduled engagement reviews between customers and delivery leaders.
• Create pipeline through proactive thought papers and points of view aligned with industry trends.
• Drive demand-generation strategy and execution.
• Conduct client workshops to create demand, understand requirements, and propose suitable offerings.
• Collaborate with PMO teams to support the smooth flow of contracts and timely invoicing and payments.
• Qualifications
• Extensive experience in client-facing or account leadership roles within BPO and related services, with demonstrated success managing complex client relationships and business outcomes.
• Experience working with a global service delivery model.
• Strong banking domain experience or relevant credentials.
• Detail-oriented, with the ability to manage all facets of complex assignments.

Qualifications

BACHELOR OF COMPUTER SCIENCE