New 
Network Voice Engineer
 Tata Consultancy Services | |
$80,000 - $95,000
| |
sick time, 401(k)
| |
 United States, Michigan, Port Huron | |
 Nov 14, 2026 | |
|
Job Description
Must Have Technical/Functional Skills Cisco Unified Communications Manager (CUCM) Cisco Unified Contact Center Express (UCCX) Cisco Finesse Administration Cisco Softphone Configuration and Support IVR Administration and Troubleshooting Calabrio Workforce Management (WFM) Calabrio Quality Management and Call Recording Queue Management and Call Routing SIP/VoIP Technologies PRI, POTS, and BVoIP Management Cisco Voice Troubleshooting Disaster Recovery and Business Continuity for Contact Centers Cisco Collaboration Infrastructure Support Roles & Responsibilities Administer and support Cisco CUCM, UCCX, Finesse, and Cisco voice infrastructure. Configure and maintain call routing, queues, skills, and agent assignments. Manage Calabrio Workforce Management, Quality Management, and Reporting functions. Support IVR systems, softphones, PRI/POTS circuits, and telecom services. Perform troubleshooting and root cause analysis for voice and contact center incidents. Execute disaster recovery testing and maintain failover procedures. Manage onboarding, extension assignments, and contact center operational changes. Work with telecom vendors and internal teams to resolve voice infrastructure issues. Maintain operational documentation and provide technical recommendations for improvements. Ensure high availability of mission-critical contact center environments. Generic Managerial Skills, If any Strong communication and stakeholder management Ability to independently manage assigned responsibilities and deliver required outcomes Incident and problem management Documentation and reporting skills Prior experience supporting 24x7 critical operations Team collaboration and knowledge sharing Salary Range: $80,000- $95,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1
Location
Port Huron, MI
Function
TECHNOLOGY
Role
Engineer
ID
439208
Skills
CISCO | IVR
Salary Range
$80,000 - $95,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |