EXPERT TELECOM ENGINEER #00032858

Information Technology

The Information Technology Department supports administrative systems, academic technologies, and research computing. System reliability and campus operations are strengthened through IT initiatives. IT roles involve system support, infrastructure maintenance, and technical collaboration with campus units.

Missouri S&T is seeking a skilled and customer-focused Network Technician to support, maintain, and troubleshoot the university's data, voice, wireless, and network infrastructure. The Network Technician plays a critical role in ensuring reliable connectivity for academic, research, administrative, and residential environments across campus.

This position is responsible for installing, configuring, testing, monitoring, and maintaining network equipment and cabling systems while providing technical support to faculty, staff, and students. The successful candidate will work closely with network engineers, IT staff, and campus stakeholders to ensure network services operate efficiently, securely, and reliably.

Essential Responsibilities:

• Install, configure, maintain, and troubleshoot network hardware including switches, routers, wireless access points, and related equipment
• Perform structured cabling installation, termination, testing, labeling, and documentation for copper and fiber-optic infrastructure
• Monitor network performance and assist in identifying and resolving connectivity issues
• Respond to service requests and incidents related to wired and wireless network services
• Assist with network upgrades, equipment replacements, and infrastructure improvement projects
• Maintain accurate records of network assets, configurations, and cabling documentation
• Conduct routine inspections and preventive maintenance of network equipment
• Support campus telecommunications and network services in academic, research, administrative, and residential facilities
• Assist with troubleshooting DHCP, DNS, VLAN, TCP/IP, and wireless networking issues
• Collaborate with cybersecurity and infrastructure teams to support university security standards and best practices
• Provide technical assistance and excellent customer service to faculty, staff, students, and visitors
• Participate in after-hours maintenance activities and emergency response efforts as necessary
• Follow university safety practices and applicable industry standards

Knowledge, Skills, and Abilities

• Understanding of network infrastructure, telecommunications, and connectivity principles
• Ability to read and interpret technical diagrams, network documentation, and cabling schematics
• Strong analytical and problem-solving capabilities
• Excellent organizational and documentation skills
• Ability to prioritize multiple assignments and meet deadlines
• Commitment to customer service and professionalism
• Ability to learn new technologies and adapt to changing requirements

Physical Requirements

• Ability to lift and carry equipment up to 50 pounds
• Ability to work in telecommunications closets, data centers, and construction environments
• Ability to climb ladders and work above ceilings when installing or troubleshooting cabling
• Ability to stand, bend, and move throughout campus facilities for extended periods

Working Environment

This position operates in office, classroom, laboratory, residence hall, and outdoor campus environments. Work may occasionally require evening or weekend hours to support maintenance activities, emergency repairs, or campus events.

• Associate degree in Information Technology, Computer Networking, Electronics Technology, or a related field; or an equivalent combination of education and experience
• Experience installing, supporting, or maintaining network infrastructure in an enterprise environment
• Working knowledge of:
  • TCP/IP networking
  • Ethernet switching
  • Wireless networking technologies
  • Network cabling standards
  • Microsoft Windows systems
• Ability to diagnose and resolve technical issues in a timely manner
• Strong written and verbal communication skills
• Ability to work independently and collaboratively within a team environment

• Bachelor's degree in Information Technology, Computer Science, or related discipline
• Experience supporting large-scale campus, educational, healthcare, or enterprise networks
• Experience with:
  • Cisco networking equipment
  • Wireless network management systems
  • Fiber-optic infrastructure
  • Network monitoring and management tools
  • Structured cabling standards (TIA/EIA)
• Industry certifications such as:
  • CompTIA Network+
  • Cisco Certified Support Technician (CCST)
  • Cisco Certified Network Associate (CCNA)
  • BICSI certifications

The anticipated hiring range for this position has been established as $60,944 to $86,632 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 11
University Title: TELECOM ENGINEER-EXPERT
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

Employment visa sponsorship is not available for this position.

University Information
Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.

About Rolla
Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university's Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.