System Analyst, Central Engineering Eng Mgmt-Admin & IT Support

Overview

With minimal guidance, the System Analyst will provide troubleshooting, problem diagnosis and resolution, and general support for the corporate infrastructure in Central Engineerings Computer-Aided Design (CAD). Develop and maintain standard operating technical procedures to resolve problems.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Responsibilities

• Ensure implementation of Company safety, health, and environmental programs for employees whose work is directed. Ensure that safe work practices are followed, and the environment is fully protected per Company policy and governmental regulations.
• Commitment to the Way We Work Principles and adheres to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (EEO), discipline, and security.
• Provide support for all LAN/WAN initiatives for Central Engineering.
• Assist in the support, diagnosis, and configuring of computer equipment.
• Create and update technical procedural documentation as needed.
• Train personnel in the application of current projects, and the procedures, processes, and programs of CE.
• Image, install, and support Engineering and workstations, laptops, tablets and associated equipment.
• Support and administer Central Engineerings document and drawing management system.
• Work with contracted vendors to resolve issues.
• Provide off-hours on-call support when necessary.
• Act as the liaison between department users and the Help Center in solving trouble tickets.
• Install and troubleshoot software/applications on Central Engineering servers, workstations, and laptops.
• Maintain an up-to-date inventory of all workstations, laptops, tablets, printers, plotters, and peripheral equipment throughout Central Engineering using Computer Cost Central, and Active Directory.
• Work with users, teammates, and Insight Enterprise as a Computer Resource Coordinator to manage software and hardware inventory as needed.
• Perform other related tasks and assignments as required.
• Manage projects as assigned by his or her manager.

Qualifications

• Bachelor's Degree in Computer Science or related technical field and 3 years' of work experience in troubleshooting and problem resolution, root cause analysis, as well as experience in workstation configuration and imaging.

• Experience with Windows 10 and MS Office 365, required.
• Working knowledge of Remote Access technologies, required.
• Programming, Windows Scripting, and automation experience, preferred.
• Experience supporting Autodesk's quite of products such as AutoCAD, Inventor, Revit, etc., preferred.

• Driver's License Required

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Willing and able to lift desktop computers, and bend, stoop, kneel and/or sit for long durations.
• Able and willing to travel to company locations throughout the Company service territory, as needed.
• Willing and able to wear appropriate attire and PPE for the work location and duties.