New 
Analyst
 Tata Consultancy Services | |
$90,000 - $100,000
| |
sick time, 401(k)
| |
 United States, Ohio, Cleveland | |
 Oct 30, 2026 | |
|
Job Description
Skill: Contact Center IVR Tester *
Lead end-to-end testing of contact center and banking applications, ensuring seamless customer interactions across IVR, voice, and agent-assisted channels. *
Validate IVR call flows, customer authentication, skill-based call routing, self-service banking features, and escalation to live agents. *
Test payment processing solutions for credit cards, mortgages, loans, and deposit accounts, covering positive, negative, boundary, and exception scenarios. *
Execute release validation activities for contact center platforms and monthly production deployments. *
Verify customer account information, interaction history, and transaction details using Ujet, Quest, CRM, and internal banking applications. *
Perform backend validation using SQL/MySQL to ensure accuracy of customer data, payment transactions, and application integrations. *
Validate API integrations and end-to-end data flow between IVR, CRM, payment systems, and backend services. *
Design and execute functional, integration, system, regression, and User Acceptance Testing (UAT). *
Identify, document, track, and retest defects using Jira while ensuring timely resolution. *
Collaborate closely with Developers, Business Analysts, Product Owners, and Operations teams in Agile/Scrum environments. *
Participate in test planning, test case development, defect triage meetings, sprint ceremonies, and release readiness assessments. *
Support production deployments and post-release validation activities to ensure system stability. Salary Range - $90,000-$100,000 a year TCS Employee Benefits Summary: 1. Discretionary Annual Incentive. 2. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. 3. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. 4. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. 5. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Location
Cleveland, OH
Function
TECHNOLOGY
Role
Analyst
ID
431220
Skills
Testing | IVR
Salary Range
$90,000 - $100,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |