Digital Advertising Operations and QA Specialist

Aquent is proud to partner with a leading national retailer, a true innovator at the forefront of the retail industry. This organization is dedicated to delivering exceptional experiences to its customers and partners, continuously advancing its digital capabilities to meet dynamic market demands. Joining this team means becoming an integral part of a mission-driven environment where your contributions directly shape the success of a major player in the retail space, influencing how they connect with their vast audience through cutting-edge advertising solutions.

Are you ready to make a tangible impact on the future of digital advertising? We are seeking a highly motivated and detail-oriented professional to step into a pivotal contract role, where you will directly shape the launch and ongoing development of a cutting-edge self-service advertising platform. In this dynamic position, you will be at the forefront of ensuring advertising creative meets the highest standards, troubleshooting critical issues, and actively contributing to the evolution of efficient, and even AI-powered, approval workflows. Your expertise will be instrumental in delivering a seamless and high-quality advertising experience, directly influencing how this organization engages with its vast customer base.

What You'll Do

• Review digital advertising creative, encompassing display, video, and sponsored placements, to ensure strict adherence to technical specifications, brand standards, and platform policies.
• Make critical decisions to approve, reject, or escalate creative submissions based on established guidelines, ensuring compliance and quality.
• Diagnose and resolve issues related to creative submission, formatting, and publishing, ensuring smooth campaign deployment and operational efficiency.
• Meticulously document issues, recurring errors, exceptions, and their corresponding resolution steps to build a robust and accessible knowledge base.
• Support comprehensive quality assurance processes to guarantee that advertising submissions progress correctly and efficiently through all approval workflows.
• Clearly communicate findings, proposed workflow changes, and strategic recommendations to internal Product, Ad Operations, and Engineering teams, fostering collaboration and continuous improvement.
• Actively contribute to establishing and refining operational processes as the self-service platform evolves and scales, directly influencing its future direction.
• Provide invaluable operational feedback to support the development and continuous refinement of AI-enabled creative approval capabilities, shaping the next generation of ad operations.

What You'll Bring

• 1-3+ years of experience in digital advertising, ad operations, campaign operations, content QA, platform support, e-commerce operations, or a closely related field.
• Proven experience reviewing digital content or assets against established specifications, policies, or guidelines.
• Strong troubleshooting, problem-solving, and documentation skills with a keen eye for detail.
• Exceptional ability to communicate complex issues and recommendations clearly and concisely to diverse cross-functional stakeholders.
• Excellent attention to detail and a structured, methodical approach to quality assurance.
• Comfort and adaptability working independently in a fast-paced environment where processes are continuously developing and evolving.
• A solid understanding of digital advertising or marketing workflows, including the intricate steps required to move assets toward publication.

Bonus Points

• Experience within retail media or advertising platform environments.
• In-depth knowledge of digital creative specifications and campaign publishing workflows.
• Practical experience with ticketing systems, formal QA processes, or operational issue tracking.
• Prior experience supporting new product launches or navigating evolving operational workflows.
• Exposure to automation, AI-enabled quality assurance, or process improvement initiatives.