Supervisor, Business Systems

Business Systems Supervisor for HealthPartners Plastic Surgery

Position Summary
The Business Systems Supervisor leads frontline and surgery scheduling staff while partnering with the Clinic Manager, Clinic Medical Director (CMD), and/or Care Delivery Supervisor (CDS). This role oversees staff, operational performance, patient experience, revenue cycle processes, scheduling, and business systems to ensure efficient, high-quality care delivery and exceptional patient service.

Key Responsibilities

Leadership & Staff Management

• Supervise frontline and surgery scheduling staff, including hiring, onboarding, coaching, performance management, and employee development.
• Ensure compliance with organizational policies, procedures, and service standards.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Cross functional partnership with Plastic Surgery Departments across the organization.

Patient Experience

• Champion Patient Excellence and service-focused behaviors.
• Address patient concerns, oversee complaint resolution, and identify opportunities to improve satisfaction.
• Monitor patient feedback and collaborate with leadership and staff to implement improvements.

Operational & Business Systems Oversight

• Oversee revenue cycle activities, scheduling, registration, referrals, authorizations, health information management, and telephone operations.
• Monitor operational performance, data integrity, and compliance with regulatory and organizational requirements.
• Collaborate with Epic, Revenue Services, Coding, Compliance, Patient Accounting, and other stakeholders to improve workflows and outcomes.
• Support business continuity, system performance, and process improvement initiatives.

Financial Management

• Support revenue optimization and resource stewardship.
• Authorize expenditures and participate in capital planning.

Department-Specific Responsibilities

• Manage scheduling access and templating, patient registration workflows, revenue cycle processes, telephone performance, and health information functions.
• Serve as a liaison with Revenue Services, Patient Accounting, Claims, Billing, and Member Services.
• Support specialty-specific operational needs, including surgery scheduling, OR utilization, retail workflows, and payment processes as applicable.
• Travel between clinic and administrative locations as needed.

Required Qualifications

• Bachelor's degree in Business, Healthcare, or related field, or six years of equivalent experience.
• Two years of healthcare operations, customer service, or related experience.
• Demonstrated leadership, project management, problem-solving, analytical, communication, and organizational skills.
• Ability to manage staff, resources, and operational budgets.
• Experience using data and performance metrics to improve patient experience, access, and operational outcomes.

Preferred Qualifications

• Experience with Epic Cadence scheduling, templating, and related system functions.
• Experience with EpicCare Ambulatory workflows.
• Knowledge of Lean, process improvement, or quality improvement methodologies.