Housekeeping Supervisor

Responsibilities and Duties:

* Check all rooms and prepare A.M. Housekeeping report.
* Reports status of rooms to Director of Rooms or Front Desk.
* Observe room attendants for appearance, name badges and keys.
* Check housekeeping carts for linens, supplies and neatness.
* Inspect rooms cleaned in assigned areas.
* Reports any unusual activity or appearance to the Director of Rooms
* Train and orientate new Room Attendants.
* Assist the Room Attendants when necessary.
* Ensure that storerooms are cleaned and stocked with linen supplies daily.
* Supervise work of Room Attendants.
* Check assigned area at close of day making sure all equipment and supplies are stored and locked securely.
* Assist in inventory of linen and supplies.
* Report rooms status in assigned area at end of day.
* Report repairs which are needed to Director of Rooms
* Report lost/found articles to Director of Rooms
* Maintains inventories of amenities, chemical and other supplies to ensure items are in stock and reorders in timely manner.
* Reports performance concerns of staff, when appropriate, to ensure standards are met and assigns staff to additional training when needed.
* Reviews current standards and introduces hotel-wide changes such as those affecting amenity set-ups to ensure hotel is in compliance.
* Coordinates with laundry to ensure room linen is picked up and delivered to meet guest room needs.
* Consults with outside contractors regarding rehabbing or general maintenance of public and guest room areas.
* Manage the Housekeeping Department in the absence of the Director of Rooms
* Performs other related duties as assigned.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

* Ability to read and write basic English in order to complete necessary reports and understand information from hotel, regional or corporate offices.
* Ability to communicate effectively and pleasantly with guests and staff as is necessary to effectively run the department.
* Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
* Ability to move throughout building, bend, stoop and reach to assist other staff members complete their individual tasks if situation demands.
* Ability to supervise others.

Qualifications:

* Any combination of education and experience that provides the required knowledge, skills, and abilities.
* Ability to obtain any government required licenses or certificates.
* Minimum cleaning experience. Supervisory experience in hotel industry. Previous hotel experience in rooms division preferably in hotels.
* Additional language ability preferred.