Clinical Applications Trainer (EPIC)

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Job Details:

The Clinical Applications Trainer delivers comprehensive training programs for clinical and non-clinical end users across all supported clinical applications, with a particular emphasis on electronic health record (EHR) systems. This role is responsible for developing and facilitating training for providers, clinic staff, administrative departments, pillar stakeholders, and vendors in classroom settings, virtually, and in direct clinical practice environments. The Clinical Applications Trainer assigns applications to users and is accountable for achieving deep understanding of the software, workflows, and procedures relevant to each user group. Reporting to the Manager of Clinical Applications and Informatics, this role collaborates closely with clinical informaticists, application analysts, and operational leaders.

Develops and Maintains Training Programs

• Designs education programs tailored to clinical and non-clinical audiences.
• Creates training materials including manuals, e-learning modules, and quick reference guides.
• Aligns content with clinical workflows and application functionality.
• Updates materials based on system changes and user feedback.
• Ensures training supports standardization and optimization goals.

Delivers Training and Onboarding

• Facilitates classroom, virtual, and in-practice training sessions.
• Provides onboarding training for new hires across departments and roles.
• Offers individual and group training upon request and during onboarding of new clinics or departments.
• Delivers training for software updates and new application features.
• Provides elbow-to-elbow support for clinical staff, non-clinical staff, and physicians.

Assigns Applications and Supports User Proficiency

• Determines appropriate applications for each user based on role and workflow.
• Achieves in-depth understanding of each supported application.
• Guides users through role-specific workflows and procedures.
• Monitors user progress and proficiency.
• Manages training requests, access issues, and user questions.

Coordinates Training Logistics

• Schedules sessions and manages training environments.
• Coordinates logistics for education events across multiple locations.
• Tracks attendance and completion records.
• Ensures availability of necessary equipment and resources.
• Maintains training documentation and supports administrative functions.

Analyzes Training and Workflow Effectiveness

• Reviews organizational activities and data to support planning and process improvement.
• Assesses curriculum effectiveness and contributes to quality improvements.
• Provides feedback to supervisors and stakeholders to support proper build and maintenance of training environments.
• Understands organizational policies, workflows, and business operations for ambulatory practices.
• Aligns training with application functionality and clinical workflows.

Consults and Collaborates with Stakeholders

• Collaborates with Clinical Applications & Informatics team, project managers, department leaders, and super users.
• Ensures training content is standardized and aligned with organizational initiatives.
• Leads optimization of clinical workflows through on-site review and in-clinic support.
• Accelerates provider workflows to improve patient satisfaction and clinical quality.
• Supports strategic goals through targeted training and workflow enhancements.

Marginal or Periodic Functions

• Participates in go-live support and floor training during system implementations.
• Assists with testing and rollout of new application features and updates.
• Supports training for external partners and vendors.
• Contributes to change management and communication efforts.
• Participates in professional development and credentialing activities.
• Performs related duties as required.

• Requires an Associate's Degree in Health Informatics, Education, Nursing, or related field with at least 3 year(s) of experience in clinical training, informatics, or healthcare IT.
• Knowledge of data structures and the use of information system applications in the practicing healthcare environment of multi-specialty clinic operations, ambulatory surgery center, research, and higher education.
• Relevant education or experience may be substituted.

• Bachelor's Degree in Health Informatics, Instructional Design, Nursing, or related field with at least 3 year(s) of experience in clinical application training or EHR implementation.
• Experience with Epic or similar clinical systems.

Required:

• None

Preferred:

• Epic Credentialed Trainer certification.
• Certified Professional in Healthcare Information and Management Systems (CPHIMS).
• Project Management Professional (PMP).
• Instructional Design or Adult Learning certification.

$94,000 + depending on qualifications

• Standard office equipment
• Repetitive use of a keyboard
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.

According to Executive Order No. GA-48 of the State of Texas, for all positions that research, work on, or have access to critical infrastructure as defined in Section 117.001(2), Business and Commerce Code, it is required that both candidates for employment and employees have the ability to maintain the security or integrity of the infrastructure.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.