Parking Supervisor - NPH

Serving at UCLA Health will give you the opportunity to use your specialized abilities to help improve the lives of our patients, their families, and your fellow UCLA Health team members. You'll provide critical support that makes healing happen. We'd love to have you join us.

Under the supervision of the Director of Medical and Offsite Parking, you will supervise a small team of parking assistants that ensure a positive parking experience for all staff, patients, and visitors at the RNPH UCLA Campus. Your responsibilities include:

• Maintain excellent customer service standards as outlined by department policies and procedures.
• Create and manage the schedule for parking assistants.
• Respond to all patient opportunities to ensure issues are resolved in a timely manner
• Facilitate all required compliance training for parking staff
• Run reports, track vehicle counts and financial data on a daily basis
• Attend all meetings and communicate all necessary information to location staff
• Oversee operations of the PARCS system to ensure scheduled maintenance is performed and issues are resolved in a timely manner.

Salary Range: $67,700 - $134,700 / annually

• Currently possess and maintain a valid California Drivers License.
• Ability to see aspects of public relations in all facets of the job and the ability to understand the effects of actions on the entire organization.
• Ability to recognize the importance of dealing diplomatically with the public, and the importance of a good public appearance.
• Ability to establish and maintain cooperative working relationships with security employees, police officers, and Medical Center employees.
• Demonstrated ability to assess problematic or emergency situations and plan / execute an appropriate solution based on established guidelines or policies.
• Ability to clearly and concisely express ideas using appropriate vocabulary and spelling.
• Ability to use and learn new software.
• Ability to relay information, either in writing or verbally, in a professional manner.
• Ability to independently resolve issues working within set policies and procedures.
• Knowledge of applicable geography in order to expedite calls and to be an effective information source.
• Ability to know and use available resources in order to solve problems.
• Physically able to stand for long periods.
• Ability to operate general office equipment.