Corporate Director, Medical Group Operations

Shape Policy. Advance Healthcare. Transform Communities.

ChristianaCare, a nationally recognized leader in healthcare, is recruiting for Corporate Director to support Medical Group Operations.

We are seeking a forward-thinking, strategic, and intuitive leader with experience managing multiple service lines across ambulatory sites. The ideal candidate will bring strong financial acumen, exceptional leadership skills, and a proven track record of leading complex, large-scale initiatives. Experience collaborating with multidisciplinary teams and physician leadership is essential, along with demonstrated success executing business plans, driving service line expansion, and supporting sustainable growth.

This Executive Leader will oversee Medical Group Operations for two (2) Service Lines which will be a combination of Acute Medicine, Emergency Medicine, Medical Specialties, and Behavioral Health. Leader is responsible for 400+ FTEs across multiple sub-specialties and locations across Delaware, Maryland and Pennsylvania.

Key Responsibilities

Strategic Leadership:

• Develop and implement operational strategies that support organizational goals in quality, access, and growth.
• Partners with executive leadership to lead alignment of ambulatory services with broader system initiatives and service line development.
• Develops and executes strategic business plans that advance Medical Group, Service Line and System growth.
• Establishes and maintains excellent relations with all system leaders and partners.

Operational Oversight:

• Provides direct leadership and guidance to regional or site-level practice administrators.
• Effectively manages and holds accountability of the operational leadership team to ensure practice operations are delivering expected results for staffing, workflow optimization, resource allocation, scheduling, and patient experience, provider experience, and caregiver experience.
• Leads and participates in the selection, integration and evaluation of health care technology and information systems to support the efficient operation of the Medical Group.
• Leads Medical Group and System Annual Operating Plan goals while achieving goals set.

Financial Management:

• Develops and manages operating and capital budgets with practice administrators and finance partners.
• Holds Practice Administrators accountable for managing to margin and implementing corrective action plans to achieve annual budget.
• Ensures Practice Administrators are collaborating with finance, revenue cycle, and contracting teams to improve billing processes and maximize revenue.
• Drives cost-efficiency while maintaining high standards of quality, outcomes and experience for our patients, providers and caregivers.
• Responsible to independently lead business planning processes for Medical Group growth and change strategy coordinating and managing designated mergers /acquisitions into the Medical Group.

Provider & Staff Engagement:

• Responsible for building a culture of collaboration, accountability, and high performance among practice operation team, providers and caregivers.
• Develop and grow leadership capabilities among practice administrators, site managers and other staff.
• Partner with the Medical Group provider compensation team, in the design, implementation and management of physician compensation and incentive programs.

Data & Performance Analytics:

• Utilize data-driven decision-making tools to monitor KPIs and benchmark performance.
• Collaborate with informatics and analytics teams to ensure access to timely and actionable reports.
• Ensure Practice Administrators have action plans that result in improved KPI performance of their areas of responsibility.

• Lead initiatives that result in improving operational, clinical quality, patient safety, and service excellence metrics.
• Accountable for establishing and maintaining highly effective relationships and partnerships within the Medical Group, with our Medical Group Partners and across the health system.
• Performs other duties as required.

Position Qualifications

• Master's degree is required and preferred in fields such as nursing, medical technology, business, clinical healthcare, or healthcare management.
• Minimum of 5 years of medical practice/departmental operations leadership experience required.
• Minimum of 3 years' healthcare experience managing people leaders required.
• Experience involving large group medical practice management and demonstrated leadership success would be especially advantageous.

Why ChristianaCare

• ChristianaCare is the largest healthcare system in Delaware centered on improving health outcomes, making high-quality care more accessible and lowering health care costs.
• Achieved Healthgrades America's 50 Best Hospitals Award (2023) and rated by Forbes as the 2nd best health system for diversity and inclusion (2022)
• The region is rich with diverse cultures and offers some of the nation's best public and private schools, colleges, and universities.

About ChristianaCare

ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America's 50 Best Hospitals and continually ranked among the nation's best by U.S. News & World Report, Newsweek, and other national quality ratings.

Whether a position can be supported for remote work will be assessed based on whether ChristianaCare is able to meet the business requirements of the proposed remote location

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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/