Project Manager

Aquent, a leading talent solutions partner, is collaborating with a pioneering company that is revolutionizing autonomous transportation. This innovative organization is developing and scaling cutting-edge autonomous vehicle technology, shaping the future of mobility. We are seeking a proactive and detail-oriented individual to join a dynamic team, where you will play a pivotal role in driving operational efficiency, managing critical issue resolution, and building robust processes essential for the growth of a complex technical operation. Your contributions will directly impact the reliability and successful scaling of next-generation autonomous services, working collaboratively with engineering, operations, and program leadership to transform operational challenges into sustainable, impactful improvements.

About the Opportunity

You will be an integral part of a pioneering team responsible for the safe and efficient operation of a growing autonomous vehicle fleet. As the service fleet expands, this team owns the critical processes, tools, and cross-functional coordination that ensure operations run smoothly at scale. In this role, you will bring essential structure and clarity to operational challenges, manage issues from identification through resolution, and ensure processes are meticulously documented and continuously improved. You will partner closely with operations, engineering, and leadership to drive timely issue resolution, enhance workflows, and support strategic initiatives that enable the fleet to scale efficiently and reliably.

Key Responsibilities

• Own and maintain operational process documentation, including playbooks, workflows, and checklists, ensuring procedures remain accurate, organized, versioned, and accessible as operations evolve.
• Manage the operational issue resolution process end to end, including triaging incoming tickets, assigning priorities, tracking root cause analysis, coordinating solutions, and confirming issues are fully resolved before closure.
• Partner with cross-functional stakeholders to investigate operational challenges, identify root causes, implement solutions, and ensure process improvements are incorporated into day-to-day workflows.
• Develop and maintain reporting and dashboards to provide leadership with visibility into issue resolution, recurring trends, operational performance, and overall program health.
• Support planning and execution of initiatives to scale fleet operations, tracking cross-functional milestones, dependencies, risks, and deliverables.
• Facilitate recurring issue triage meetings, program reviews, and stakeholder discussions, ensuring action items are clearly documented, assigned, and completed.
• Identify opportunities to streamline workflows, improve operational efficiency, and establish standardized processes across teams.
• Support general project and program management activities, including scheduling, status reporting, stakeholder communication, and process improvement initiatives.

Required Skills & Experience

• Experience in project or program management, preferably within a technical, operational, or fast-paced environment.
• Proficiency with Jira and Confluence for issue tracking, workflow management, project coordination, and process documentation.
• Experience developing, documenting, maintaining, or improving operational processes, workflows, SOPs, or playbooks.
• Ability to manage issues from identification through resolution, including prioritization, progress tracking, stakeholder coordination, and follow-through.
• Strong organizational and cross-functional communication skills, with the ability to coordinate effectively across engineering, operations, and leadership teams.
• Experience tracking project milestones, dependencies, action items, and risks while maintaining clear visibility into program progress.
• Ability to bring structure and clarity to ambiguous situations, manage competing priorities, and adapt to evolving operational needs.

Desired Skills & Experience

• Experience supporting operational scaling initiatives within fleet operations, automotive, robotics, manufacturing, infrastructure, or other complex technical environments.
• Familiarity with root cause analysis and continuous improvement methodologies, such as five whys or fishbone diagrams.
• Experience building dashboards, monitoring operational metrics, or reporting on issue resolution trends and program performance.
• Background in autonomous vehicle operations, robotics, or related emerging technologies.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.