Vice President, Sales and Client Engagement

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

What You'll Do:

Commercialization Strategy & Operating Model

• Establishes the commercialization capability for Pricing Solutions.
• Creates the governance and operating model that becomes the standard for future product and solution launches.
• Accelerates revenue realization by improving launch quality, organizational readiness, and adoption.
• Provides executive leadership with commercialization insights that inform strategic investment decisions.
• Builds a scalable commercialization framework that can be leveraged across the broader organization.
• Design, build, and continuously evolve the commercialization capability for Pricing Solutions.
• Establish the commercialization operating model, including governance, decision rights, stage gates, operating rhythms, and accountability frameworks.
• Define the commercialization methodology used to bring new products, capabilities, pricing models, and strategic initiatives to market.
• Develop enterprise commercialization standards, playbooks, templates, readiness criteria, and launch frameworks.
• Establish executive governance and approval processes for commercialization initiatives.
• Continuously evaluate and mature the commercialization operating model based on business strategy and organizational needs.

Commercialization Portfolio Leadership

• Establish commercialization priorities across strategic initiatives and valuate commercialization complexity, organizational readiness, business value, and risk.
• Sequence launches to optimize organizational capacity and minimize launch fatigue.
• Balance competing commercialization priorities while aligning to enterprise objectives.
• Identify commercialization dependencies and ensure initiatives remain coordinated.
• Recommend commercialization investments based on strategic and financial impact.
• Develop and maintain a multi-year commercialization roadmap aligned to strategic product, pricing, and market priorities.

Launch Governance & Execution

• Own the governance and execution framework that drives successful commercialization.
• Develop and lead commercialization governance for all strategic launches.
• Establish launch stage gates and readiness milestones.
• Determine launch readiness and provide Go/No-Go recommendations.
• Identify commercialization risks and implement mitigation strategies.
• Ensure launches meet established commercialization standards before market release.

Organizational Readiness

• Establish and oversee enterprise readiness for commercialization.
• Develop commercialization readiness assessments.
• Define launch readiness criteria across commercial, operational, financial, technical, and implementation domains.
• Ensure organizational capabilities are prepared to support new products and strategic initiatives.
• Create repeatable readiness processes that improve launch quality and reduce execution risk.
• Monitor organizational readiness throughout the commercialization lifecycle.

Commercial Performance & Revenue Realization

• Own commercialization performance from launch through business value realization.
• Define commercialization success metrics and executive scorecards.
• Measure commercialization effectiveness across all launches and monitor revenue realization against approved business cases.
• Evaluate adoption trends, utilization, and commercialization performance.
• Identify commercialization gaps impacting growth and profitability.
• Recommend corrective actions to improve commercialization outcomes.
• Present commercialization performance and recommendations to executive leadership.

Strategic Business Leadership

• Provide strategic leadership that strengthens commercialization as a core business capability.
• Influence strategic investment decisions through commercialization planning.
• Evaluate commercialization implications of strategic business initiatives.
• Lead executive discussions related to commercialization priorities and business readiness.
• Drive enterprise alignment around commercialization objectives.
• Serve as the organization's subject matter expert on commercialization strategy and execution.
• Evaluate commercialization viability during strategic planning and business case development.
• Recommend commercialization approaches that maximize adoption, scalability, and revenue realization.
• Advise executive leadership on commercialization risks associated with strategic investments.
• Translate enterprise strategy into executable commercialization roadmaps.

Continuous Improvement & Capability Development

• Create a scalable commercialization capability that continuously improves over time.
• Establish commercialization best practices and governance standards.
• Lead post-launch reviews and institutionalize lessons learned.
• Continuously improve commercialization methodologies, frameworks, and processes.
• Identify opportunities to simplify commercialization activities while improving speed and effectiveness.
• Develop long-term commercialization capabilities that support future business growth.
• Benchmark commercialization practices against industry-leading organizations.
• Must be available to travel 25% - 50% as required to meet business needs.

What You'll Bring to Zelis:

• Bachelor's degree in a related field required or commensurate experience.
• 12+ years of progressive leadership experience in Commercial Strategy, Go-to-Market, Product Management, Business Transformation, Management Consulting, or a related strategic business function.
• 7+ years of experience leading complex, cross-functional initiatives within highly matrixed organizations.
• Demonstrated experience leading commercialization, product launch, or business transformation initiatives with P&L, revenue growth, or operational performance accountability.
• Demonstrated success designing and implementing commercialization, go-to-market, or business operating models that improved organizational effectiveness and business performance.
• Experience leading enterprise product launches, strategic business initiatives, or commercial transformation efforts from concept through market adoption and revenue realization.
• Proven ability to influence executive leadership and drive alignment across multiple business functions without direct reporting authority.
• Strong strategic planning, financial analysis, and business case development experience, including evaluating investment decisions and measuring business outcomes.
• Experience establishing governance frameworks, operating rhythms, performance metrics, and executive reporting to drive accountability and execution.
• Exceptional executive communication, presentation, facilitation, and stakeholder management skills, with the ability to communicate effectively across all organizational levels.
• Demonstrated ability to lead organizational change, navigate ambiguity, and build scalable business capabilities.

Preferred Qualifications

• Experience within healthcare technology, healthcare payments, payer/provider solutions, SaaS, fintech, or another highly regulated B2B industry.
• Experience commercializing complex, multi-product or integrated solution portfolios.
• Experience supporting pricing strategy, product packaging, or commercial portfolio management.
• Experience leading organizational design, operating model transformation, or enterprise process redesign initiatives.
• Familiarity with product lifecycle management, commercialization frameworks, and stage-gate governance methodologies.
• Experience developing executive dashboards and performance measurement frameworks focused on adoption, commercialization, and revenue realization.
• Experience working cross-functionally in a highly collaborative environment.
• Demonstrated success building new teams, functions, or organizational capabilities from the ground up.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.