Guest Services Supervisor

Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel & Convention Center.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you'll be the heartbeat of the front desk-ensuring every interaction reflects Loews Hotels' commitment to exceptional hospitality. You'll champion service excellence, inspire your team, and create experiences that leave lasting impressions.

Who You Are:

• Natural Leader: You motivate and empower others, fostering a culture of collaboration and positivity

• Guest Experience Champion: You anticipate needs and go above and beyond to deliver unforgettable stays

• Clear Communicator: You engage guests and team members with professionalism and warmth

• Proactive Problem Solver: You thrive under pressure, making smart decisions quickly and effectively

• Organized Multitasker: You manage priorities seamlessly in a fast-paced environment

• Veterans and military spouses are encouraged to apply

What You'll Do:

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery

• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards

• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty

• Coordinate room assignments and collaborate with housekeeping to meet guest preferences

• Design and deliver training programs that elevate team skills and operational excellence

• Serve as the primary point of contact for internal and external inquiries

• Conduct audits, maintain accurate financial records, and analyze performance metrics

• Prepare operational and guest experience reports for management review

• Partner on initiatives to promote hotel services and improve efficiency

• Handle emergencies with professionalism, ensuring guest and team safety

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all mandatory training sessions and meetings

• Perform other duties as assigned

Your Qualifications Include:

• Minimum of two years guest service experience in hotel hospitality preferred

• Minimum one-year guest service leadership role preferred

• Experience with previous Property Management System, preferred Opera System

• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred

• Ability to stand for long periods of time required

Who You'll Supervise:

• Front Desk Team

• Guest Services Team