Business Banking Support Specialist

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Langley Federal Credit Union is currently hiring for a Full Time Business Banking Support Specialist, to work a Hybrid from our City Center office, located in Newport News, VA.

Job Summary:

The Business Banking Support Specialist provides operational and administrative support to the Business Banking team for SBA, Commercial & Industrial (C&I), and Commercial Real Estate (CRE) lending relationships. Each position is assigned a primary focus area (loan servicing and post-closing activities or portfolio management and compliance monitoring) while remaining cross-trained to provide flexible support across loan closing and treasury functions as business needs require. The role works under moderate supervision, partnering closely with internal teams, borrowers, and external parties to ensure timely, accurate, and audit-ready administration of the loan portfolio.

Essential Functions, Duties, and Responsibilities:

• Serves as a cross-trained specialist supporting loan servicing, portfolio management, loan closing, and cash management functions across the business banking platform, with an assigned primary focus area based on business need.
• Provides exceptional member service, handling complex business member requests and serving as a key point of contact for issue resolution.
• Maintains accurate and complete loan files, paper and electronic, ensuring audit readiness at all times.
• Assists the Vice President of Business & Community Banking with reporting and administrative functions.
• Proactively identifies and resolves issues to prevent delays, mitigate risk, and enhance operational efficiency.
• Loan Servicing and Post-Closing Focus

• Performs post-closing servicing and follow-up, including tracking recorded documents, UCC filings, title policies, and clearing documentation exceptions.
• Handles loan servicing functions, including payment corrections, system maintenance, SBA reporting, and participant loan processing and payouts.
• Monitors and addresses past due accounts, coordinating with internal partners as needed.
• Opens and maintains business deposit accounts in support of lending relationships.

• Portfolio and Compliance Management Focus

• Oversees routine maintenance and management of the assigned portfolio, including tracking loan maturities, modifications, financial ticklers, covenants, and annual reviews; collects required customer financial information on an ongoing basis and monitors insurance on existing loans.
• Obtains insurance and UCC renewals as needed.
• Assists with the annual third-party loan review and may collaborate with internal and external auditors to ensure file compliance and completion.

Qualifications:

• A bachelor's degree in business or a related field or an equivalent combination of education, working experience, and/or training is required.
• One to three years of experience working with CRE, C&I, and SBA loan transactions required.
• Previous experience in cross-selling financial products preferred.

Targeted Pay Range- $19.90 - $24.62

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating transparently and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is frequently required to sit, use their hands and fingers to operate standard office equipment like a keyboard, mouse, or telephone, and talk and hear. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in an indoor, climate-controlled office environment where the noise level is typically quiet to moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required by the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.