Operations Division Manager - Fraud Solutions-- Head of Fraud Products, Segments and Channels

Location:

Lead Fraud Solutions across products, client segments, and channels by reducing enterprise fraud risk, strengthening cross-functional partnerships, and positioning the function as a trusted subject matter expert and strategic advisor across KeyBank. Serve as the primary representative of Fraud Solutions with enterprise partners and leadership while managing a high-performing team of experienced fraud policy and risk management professionals accountable for payment platforms, lines of business, and transaction types.

Job Requirements:

• Deep fraud domain and banking experience, preferably with 5-10 years within fraud & risk management, specifically across multiple fraud verticals spanning:
  • Deposit Fraud, In clearing Check Fraud, Funds Availability
  • Payments Fraud (Wires, ACH, Zelle, Bill Pay, etc)
  • Card Fraud (Credit/Debit including Bust Outs)
  • Commercial Fraud (BEC, Treasury Payments, commercial servicing)
  • New Account/Onboarding Fraud (Synthetic, ID Theft, KYC/KYB)
  • Both First- and Third-Party Fraud Typologies

• Strong policy governance and regulatory knowledge
  • Familiarity with
    • Risk policies (control requirements, escalation triggers, minimum standards)
    • Regulations (Reg E, Reg Z, Reg CC, UDAAP, KYC/KYB, CIP, FCRA, FACTA
    • Red Flags and ATO governance

Responsibilities:

• Serve as a fraud policy and risk subject matter expert across the enterprise.
• Drive forwardlooking risk discussions vs. reactive issue management in governance forums (such as Fraud Findings, MSIF discussions).
• Ensure fraud risks are clearly articulated in business terms (client impact, financial exposure, reputational risk).
• Direct Influence on upstream decisions (product design, servicing changes, vendor selection, fraud strategies, project selections, etc. ) to prevent risk introduction vs. reacting after the fact.
• Establish yourself as the trusted, go-to partner across EFS by building and maintain strong, proactive relationships with key partners across the enterprise.
• Demonstrate visible ownership of fraud risk/policy across products and channels by proactively identifying, elevating and reducing systemic fraud exposure.
• Partner with second-line partners to translate enterprise fraudrisk principles into specific fraud policy requirements to manage fraud within Key's risk appetite.
• Manage and develop a high performing team, ensuring capability building and role clarity.
• Own day-to-day oversight of direct report's functions across the different channels, lines of business, and products/transactions, ensuring high performance, quality and understanding.
• Provide timely and clear written updates for governance decks, Monthly Business Reviews, and executive reporting
• Prepare concise summaries of policy performance, adherence gaps, accomplishments, and upcoming priorities.
• Drive Alignment across conflicting priorities (risk, revenue, operations, etc.).
• Actively engage in and contribute to the evolution of fraud policy framework
• Promote standardized approaches where appropriate (authentication, fraud holds, escalation triggers, operational processes)

Performance Targets:

• Viewed by leadership as someone who sees risk before it materializes.
• Viewed as a "go-to" expert by leadership, Risk, Compliance, and Product
• Consistently elevates the right issues with clear recommendations and not just problem statements.
• Demonstrates sound risk judgement and prioritization across competing risks
• Business Partners engage with you early-and not just for approvals but rather they seek your guidance, trust your decision-making skills and respect your knowledge.
• Able to navigate and influence across the verticals and silos without dependency on leadership escalation.
• Demonstrate enterprise thinking vs. siloed thinking

Education

* Bachelor's Degree (preferred)

* OR equivalent experience (required)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

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