Assistant Star Service Manager

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

• Many of our Leadership positions are bonus eligible

• Ability to inspire, motivate, and manage a team to deliver excellent service

• Prioritize guest satisfaction, quickly resolving any service issues or complaints.

• Clear and effective communication with guests, staff, and other departments.

• Ability to multitask and work efficiently in a fast-paced environment.

• Passion for delivering high-quality service and creating memorable guest experiences.

• Strong attention to detail and organizational skills.

• Supervise the in-room dining team, including order takers, delivery attendants, and captains.

• Monitor food and beverage preparation to ensure adherence to presentation and quality standards.

• Coordinate with the kitchen team to accommodate special guest requests and dietary needs.

• Oversee shift operations, ensuring smooth service during peak hours and overnight shifts.

• Ensure all guests receive prompt, courteous service and that their expectations are exceeded.

• Handle guest complaints or service issues professionally, resolving them quickly and effectively.

• Monitor guest feedback to identify areas for improvement and implement changes as needed.

• Assist in recruiting, onboarding, and training in-room dining staff.

• Schedule staff shifts to ensure optimal coverage during service periods.

• Provide coaching and performance feedback to encourage staff development.

• Conduct pre-shift briefings to communicate service priorities and updates.

• Monitor inventory levels for food, beverages, and supplies; coordinate with purchasing as needed.

• Assist with maintaining accurate records of sales, labor, and other operational costs.

• Ensure proper portion control and minimize waste to meet budget goals.

• Ensure compliance with health, safety, and sanitation regulations.

• Oversee equipment maintenance and cleanliness of in-room dining areas.

• Ensure all staff follow hotel policies and service standards.

• Other duties as assigned.

• Minimum of one year Food & Beverage leadership experience required.

• Strong knowledge of in-room dining operations, food safety, and service standards.

• Proven experience working in high-volume Food and Beverage operations preferred.

• Exceptional problem-solving abilities and attention to detail.

• Ability to multitask and work effectively in a fast-paced, high-pressure environment.

• Familiarity with POS systems and financial reporting tools.

• Effective management, leadership, organizational and communication skills

• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.