Specialist I, Patient Concierge (ROPS)
 Davita Inc. | |
paid time off, 401(k)
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 United States, Pennsylvania, Malvern | |
 Jul 03, 2026 | |
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Posting Date 07/02/2026 2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of AmericaThe primary function of the Placement Coordinator is to assist healthcare professionals and patients/caregivers with arranging dialysis treatments for visiting and/or permanent requests. The coordinator will provide contact center based support via phone, email, fax and/or web to facilitate provisional services to patients. The coordinator also provides support to the community in the event of an emergency or natural disaster by organizing emergency dialysis placements, outreach to patients and/or teammates to ensure that all are accounted for and safe. Developing and maintaining strong relationships with healthcare professionals and business partners will be necessary in this role. The Placement Coordinator must have the ability to empathize with Guests under stressful circumstances and yet remain operationally effective. Receive email and phone calls that require coordination with patients and healthcare professionals and respondprofessionally,promptly,andcourteouslytoinboundcalls,e-mailsandfaxed referrals and/or requests for treatment options 40% Review, manage and prioritize Patient Care File by generating outbound calls/emails for the purpose of placing Visitor and/or Permanent patients which may include, patient registration 40% Resolve escalated patient placement requests 10% Assist Supervisor and Training Staff with new hire training, to include side by side training, etc. 5% Other duties as assigned. 5% Total Allocation of Time 100% Intermediate computer skills and proficiency in Microsoft Office applications Required Ability and willingness to learn required programs Required Organized and an ability to multi-task with excellent time management and prioritization skills Required Excellent customer relationship and inter-company network building skills Required Ability to empathize with patients, patient's family members, care-givers, customers, and teammates under stressful circumstances and remain focused on business goal Required Attention to accuracy of details and relentless follow-through Required Understand and follow the DaVita teammate handbook and safety and security policy and procedures Required LANGUAGE SKILLS Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position. WORK ENVIRONMENT Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions. ADA DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position. VISUAL REQUIREMENTS Vision adequate to perform the essential duties/responsibilities of position. May be required to demonstrate the ability to differentiate colors on a test strip. PHYSICAL DEMAND Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:
GENERAL PURPOSE OF THE JOB The primary function of the Placement Coordinator is to assist healthcare professionals and patients/caregivers with arranging dialysis treatments for visiting and/or permanent requests. The coordinator will provide contact center based support via phone, email, fax and/or web to facilitate provisional services to patients. The coordinator also provides support to the community in the event of an emergency or natural disaster by organizing emergency dialysis placements, outreach to patients and/or teammates to ensure that all are accounted for and safe. Developing and maintaining strong relationships with healthcare professionals and business partners will be necessary in this role. The Placement Coordinator must have the ability to empathize with Guests under stressful circumstances and yet remain operationally effective. ESSENTIAL DUTIES & RESPONSIBILITIES Receive email and phone calls that require coordination with patients and healthcare professionals and respondprofessionally,promptly,andcourteouslytoinboundcalls,e-mailsandfaxed referrals and/or requests for treatment options Review, manage and prioritize Patient Care File by generating outbound calls/emails for the purpose of placing Visitor and/or Permanent patients which may include, patient registration Resolve escalated patient placement requests Assist Supervisor and Training Staff with new hire training, to include side by side training, etc. Other duties as assigned. SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS Intermediate computer skills and proficiency in Microsoft Office applications Ability and willingness to learn required programs Organized and an ability to multi-task with excellent time management and prioritization skills Excellent customer relationship and inter-company network building skills Ability to empathize with patients, patient's family members, care-givers, customers, and teammates under stressful circumstances and remain focused on business goal Attention to accuracy of details and relentless follow-through Understand and follow the DaVita teammate handbook and safety and security policy and procedures Travel: Possible light travel Nights/Weekends: Work during expanded/non-traditional hours to serve patients and teammates (in different time zones) What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
#LI-RH1 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $17.00 - $23.00/hour.For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. Beware of Recruitment Fraud DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information. Career Growth - From clinical and operations to corporate jobs, our learning and development programs help guide your career journey. | |