Supervisor Operations

General Summary of Position

The Operations Supervisor assists with the management and coordination of patient care services provided in the office to assure high-quality care and efficient service to patients.

Primary Duties and Responsibilities

• Assists in the recruitment process under the direction of the Practice Administrator in selecting orienting and training staff to ensure practice goals and objectives are met resulting in quality care and optimum performance.
• Assists with managing the financial performance of the office/department by accurately completing payroll process purchase order process evaluating work RVU activity and budget variances to achieve best practice benchmarks and ensure operational viability.
• Assists with oversight of daily operations and services by active problem solving and communicating essential data to physicians and staff to assure services are effectively rendered in an efficient working environment.
• Establishes and maintains a regulatory/compliance environment by following organizational policy and procedures and ensures that mandatory training programs are effectively implemented to ensure compliance to state local and federal standards and regulations.
• Maintains current knowledge of health care issues standards of practice CPT/ICD-9 codes and professional group activities to facilitate effective planning/management.
• Manages and develops employees by delivering effective and timely coaching and counseling sessions with direction from the Practice Administrator by following established policies and procedures to increase productivity increase retention reduce turnover to create a cohesive and productive working environment which corresponds with the practice's goal of high-quality care and service.
• Proactively supervises the information and patient flow among the patients physicians staff and departments to monitor and maximize activity while assisting members of the management team in overseeing the office/hospital schedules to maximize schedule capacity.
• Promotes Cardiology Associates by interacting with patients physicians referring physician offices payors and vendors by providing information on services and programs in a positive and professional manner to maintain and improve the success of the practice.
• Supervises facilities and equipment by maintaining appropriate contacts to resolve issues and ensure a safe working environment for physicians and staff.
• Supervises the billing performance of the office/hospital by effectively implementing collections policies and bad debt processes to ensure authorizations fee tickets charge auditing kept appointments and daily deposit tickets are accurate and processed in a timely fashion to ensure maximum reimbursement of rendered services and achieve established benchmarks.

Minimal Qualifications

Education

• High School Diploma or GED required
• Bachelor's degree preferred

Experience

• 3-4 years progressive experience in a health care setting; experience working with physicians required

Licenses and Certifications

• No special certification registration or licensure required