Multilingual Call Center Member Agent - YMCA of the North Shore

Join Our Team as a Full-Time Call Center Member Support Agent!

Are you passionate about helping others and creating positive experiences? Do you have strong communication skills and enjoy working in a fast-paced, team-oriented environment? If so, the YMCA wants you on our Member Support team!

In this full-time role, you'll be the first point of contact for our members-providing exceptional service, answering questions, and ensuring every interaction leaves them feeling supported and valued. We are especially seeking multilingual candidates who can help us serve our wonderfully diverse community.

Member Support:

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  Respond to phone, email, and chat inquiries with professionalism and care.

  
  
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  Process membership and program updates, including billing adjustments and renewals.

  
  
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  Troubleshoot and resolve member issues quickly, collaborating with local Y teams as needed.

  
  

Engagement & Retention:

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  Share information about YMCA programs, events, and services to keep members engaged.

  
  
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  Address concerns with empathy, escalating complex situations when necessary.

  
  
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  Help foster strong relationships that encourage member satisfaction and long-term retention.

  
  

Team Collaboration:

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  Partner with local YMCA branches and regional sales teams to ensure seamless support.

  
  
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  Contribute to retention and sales goals through excellent service.

  
  
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  Build strong connections with program leaders and operational staff.

  
  

At the YMCA, work is more than a job-it's a chance to be part of something bigger. You'll join a team dedicated to strengthening community and helping people thrive.

Professional Growth: Paid training, leadership development, and career advancement opportunities across 7 YMCA branches.

Health & Wellness Benefits: Comprehensive medical, dental, and employer-funded life insurance.

Time Off: 2 weeks paid vacation, plus sick and personal time.

Retirement Plan: 12% company contribution to your retirement fund-no match required.

Free YMCA Membership: Access to swim classes, fitness programs, and discounts on childcare, camp, and more!

Be the friendly voice that supports our members, builds relationships, and helps strengthen the Y community. Apply today and make a difference every day!

• A high school diploma or equivalent; some college education preferred.
• Minimum of 1 year of member support experience, ideally in a membership or subscription-based environment.
• Excellent organizational and communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in working across multiple software platforms and CRMs.
• Bi-Lingual and Multi-Lingual candidates preferred.

Work Environment and Physical Demands:

• Ability to work 80% of the time in a call center environment and 20% at local YMCA facilities.
• Ability to speak concisely and effectively in a variety of situations.
• Must be able to lift and carry equipment and supplies weighing up to 20 pounds.
• Ability to stand, sit, or remain alert for extended periods.
• Occasional bending, leaning, kneeling, and walking required.
• Visual and auditory ability to respond swiftly and appropriately to critical situations.
• Capacity to physically and mentally adapt to unexpected circumstances.

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.