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About Us
HEI Hotels & Resorts is proud to welcome the Marriott Virginia Beach Oceanfront Resort to our growing portfolio of distinguished properties. Situated directly on the Virginia Beach boardwalk, this premier oceanfront destination offers sweeping Atlantic views, upscale accommodations, vibrant dining experiences, and modern meeting and event space for both leisure and business travelers. As part of the dynamic Cavalier Resort campus, the hotel delivers an elevated coastal hospitality experience in one of Virginia's most desirable beachfront communities. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates - the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply. Compensation Salary Range: $120,000.00 - $130,000.00 Annually
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Overview
The General Manager (GM) of Orion's Roof is an elite hospitality leader responsible for orchestrating the daily operations of Virginia Beach's premier rooftop dining destination. Overseeing a high-volume, sophisticated environment characterized by high-end Asian-fusion cuisine, and an energetic, upscale lounge atmosphere, the GM ensures flawless guest satisfaction, driving operational and financial excellence.
Operating under a servant-leadership philosophy, the GM removes barriers to success for their staff, fosters a culture of rigorous accountability, and ensures that the physical asset, service standards, and brand presentation remain immaculate.
Operational Leadership & Guest Experience
* Seamless Execution: Coordinate and manage all brunch, lunch, dinner, and lounge operations to exceed guest expectations, ensuring seamless synergy between the front-of-house service team and the culinary team.
* Predictable Consistency: Implement and execute the Front of House Operating Plan, utilizing standard operating procedures (SOP's) to maintain an uncompromised level of service and predictability across every shift.
* Service Excellence: Proactively anticipate service gaps. Use root-cause analysis and swift corrective actions to resolve guest issues, respond to dining trends, and constantly elevate the guest experience.
* Atmosphere Control: Maintain compliance with Service Standards Initiative (SSI) documentation, strictly auditing lighting, music tempo, and table settings to match specific meal periods and the distinct night-to-day vibes of Orion's Roof.
Team Management & Servant Leadership
* Culture of Accountability: Cultivate an environment rooted in mentorship, mutual respect, open communication, and high performance. Lead by example on the floor.
* Talent Pipeline: Manage scheduling and onboarding in coordination with Human Resources to attract, retain, and motivate a top-tier hospitality team.
* Rigorous Training: Conduct and document mandatory menu, beverage, alcohol awareness(RSVP) and service tests for all staff, ensuring deep technical knowledge of the complex Asian-fusion menu, wine/sake pairings, and premium craft cocktail programs.
* Performance Management: Empower, interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
Financial Oversight & Supply Chain Management
* Fiscal Accountability: Forecast, monitor, control, and report on the restaurant's budget. Proactively manage labor costs, food and beverage costs, and operating expenses to maximize profitability without compromising the guest experience.
* Menu & Cost Analysis: Analyze financial statements, POS metrics, and menu/beverage costing data to make strategic adjustments. Recommend calculated operational improvements to senior leadership.
* Asset Protection: Order, inventory, and maintain prescribed PAR levels for elite service ware, specific glassware, and operating supplies. Strictly control security, breakage, and shrinkage.
* Sanitation & Quality Assurance: Complete comprehensive Food & Beverage QA inspections and enforce rigid maintenance and sanitation guidelines to protect the physical resort asset and maintain perfect compliance with local health regulations and corporate QA standards.
Marketing, Branding & Market Share
* Local Market Capture: Create, recommend, and implement innovative localized promotions, high-end activations, and lounge initiatives to capture an expanded share of the local market and maximize in-house resort guest capture.
* Collateral & Presentation: Promote curated marketing efforts, ensuring immaculate display and stock of menus, digital assets, and brand-approved collateral.
Qualifications & Skills
Experience & Knowledge
* Proven Track Record: 3+ to 5+ years of full employment as a General Manager or Assistant General Manager in a high-volume, high-end luxury restaurant or premium resort outlet.
* Culinary & Beverage Savvy: Deep industry knowledge of high-end restaurant practices, comprehensive beverage costing, and sophisticated wine/beer/spirits programs. Specific exposure to premium sake, high-end Asian flavor profiles, and premium dining formats is highly preferred.
* Resort Operations: Thorough understanding of hotel/resort dynamics, including local tourism trends, security/safety programs, personnel relations, and quality assurance metrics. Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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HEI Hotels & Resorts
life insurance, vision insurance, 401(k)
Jul 02, 2026