Supervisor, AMI Field Services

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Job Title:AMI Field Services Supervisor

Position Summary:

The Meter Operations Supervisor leads a team of field-based metering professionals, ensuring safe, compliant, and efficient execution of meter installation, maintenance, and troubleshooting activities. This role places a strong emphasis on technical expertise, operational excellence, and leadership of a unionized workforce. The Supervisor drives productivity, develops team capabilities, and ensures accurate metering to support billing integrity and customer satisfaction.

Location:Penn Hills, Pittsburgh, PA

Job Duties and Responsibilities:

• Champion a safety-first culture, ensuring all work is performed in compliance with Company, regulatory, and industry safety standards.
• Lead, manage, and develop a team of field employees with varying technical skillsets, including performance management and coaching.
• Establish and enforce clear expectations regarding adherence to Company policies, departmental procedures, and regulatory requirements.
• Oversee and expedite field work related to billing disputes and meter investigations to ensure timely resolution and customer satisfaction.
• Coordinate daily field assignments and routing in collaboration with Scheduling to optimize productivity and resource utilization.
• Inspect and audit completed work to ensure compliance with state, federal, and local regulations, as well as Company standards.
• Partner with customers, contractors, and internal stakeholders to ensure accurate and timely meter installations.
• Ensure compliance with PUC-mandated meter testing and replacement programs.
• Support and align with broader operational plans to maintain continuity of work.
• Develop and implement training programs to advance employee knowledge in metering technology, safety, and field practices.
• Lead and support storm restoration efforts
• Effectively manage within a union environment, including adherence to collective bargaining agreements and handling labor relations matters.

Additional Responsibilities:

• Perform other job-related duties as assigned
• Storm team duties as assigned

Education and Experience Required:

• High School Diploma or GED required.

• university / college degree in Engineering, Engineering Technology, Electrical Technology, or a related technical field
• a minimum of 5+ years of relevant experience in meter operations, electric utility field work, or a related technical environment.

• Demonstrated knowledge of meter installation, maintenance, and troubleshooting practices.
• Working knowledge of field service platforms and customer information systems
• Valid PA Class C Driver's License.
• Proven ability to plan, prioritize, and assign work, while managing performance and productivity.

Preferred Qualifications:

• Licensed Electrician or significant hands-on electrical field experience.
• Prior supervisory or managerial experience, ideally leading field-based teams.
• Experience managing or working within a unionized workforce, including knowledge of labor agreements and practices.
• Advanced knowledge of electric metering systems, AMI/AMR technologies, and field diagnostics.
• Familiarity with Pennsylvania Public Utility Commission (PUC) regulations.

Skills/Abilities:

• Serve as a frontline leader, providing direction, coaching, and development for field personnel.
• Foster a culture of accountability, continuous improvement, and teamwork.
• Lead operational execution, workforce planning, and process improvements.
• Drive adoption of new technologies and workflow enhancements across the team.
• Frequent driving and field presence required.
• Daily use of computer and mobile technology.
• Work performed in all weather conditions (heat, cold, rain, snow).
• Ability to navigate construction sites and rough terrain.
• Exposure to energized equipment and typical field hazards.
• Interaction with customers, including managing difficult or escalated situations.

Scope

Primary focus is on day to day management of operational execution for areas managed. Trains and develops staff. Plans the work flow. Directs available resources to accomplish process improvement. Leads work flow changes and implementations for direct team.

Decision Impact

Problems and issues are undefined and require detailed info gathering, analysis, and investigation to understand/resolve. Makes decisions that address work flow issues considering immediate impact on own function or work unit.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company.Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.