Order Management Deliver Operator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Order Management Deliver Operator

Location(s): Buffalo Grove, IL
(Hybrid: 2 days per week in the office, 3 days remote)

Position Overview
This role supports the complete customer order lifecycle, from initial inquiry through delivery and invoicing, while ensuring accuracy, compliance, and high customer satisfaction. The position works closely with cross-functional teams to optimize delivery performance, streamline logistics, and maintain strong customer relationships.

Key Responsibilities

• Respond to customer inquiries and prepare quotations, including technical and commercial clarifications such as:
  • Credit checks
  • Export compliance
  • Delivery timelines
  • Inventory availability
  • Manufacturing capacity
• Enter and manage customer orders within the ERP system.
• Confirm delivery dates and issue order confirmations.
• Monitor order execution to ensure agreed delivery dates and quantities are met.
• Identify and proactively resolve potential delivery delays.
• Manage delivery schedules, coordinate shipments, and resolve backorders.
• Coordinate timely invoicing.
• Perform post-order cost analysis and support margin accuracy through cost tracking and management of additional charges.
• Collaborate with logistics, packaging, and transportation teams to develop efficient, cost-effective delivery solutions.
• Maintain effective communication with internal teams and external partners to ensure smooth supply chain operations.
• Coordinate with manufacturing facilities, including off-site locations, to align production and logistics requirements.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• Minimum of 3 years of experience managing customer inquiries and orders, including:
  • Pre-order support
  • Order management
  • Post-order support
• Ability to travel up to 15%.
• Must be legally authorized to work in the United States without current or future sponsorship.

Preferred Qualifications

• Strong customer service orientation.
• Excellent written and verbal communication skills.
• Three or more years of experience in order management or supply chain operations.
• Ability to obtain and maintain required certifications, including:
  • IATA
  • DOT
  • IMDG
  • Lithium Battery Shipping (function-specific)

Hours of the Shift:

• 8:00 AM - 5:00 PM

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.