Medical Assistant

Location Address:

Compensation Pay Range:

Summary:

How you grow, learn and thrive matters here.
* Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
* Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
* Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
* Malpractice liability insurance
* Loan forgiveness through the New Mexico Higher Education Department
* EPIC electronic charting system

Responsibilities:

In-Basket & Administrative Support

• Manage provider in-basket messages within EPIC
• Respond to and route MyChart patient communications appropriately
• Complete electronic medication prior authorizations
• Process referrals, diagnostic requests, and related documentation
• Manage patient forms including FMLA, Advanced Directives, and other required paperwork
• Monitor and manage test results and provider messages
• Assist with appointment scheduling and follow-up coordination
• Support patient communication through phone calls and electronic messaging

Patient Support & Communication

• Provide excellent customer service while communicating with patients electronically and by phone
• Communicate pertinent patient information to providers and care teams
• Educate patients on basic follow-up instructions and workflows as directed
• Maintain professionalism, empathy, and accuracy in all patient interactions

Team & Operational Support

• Collaborate with providers and interdisciplinary care teams to support clinic operations
• Assist with workflow efficiency and message management processes
• Support quality improvement initiatives and clinic goals
• Maintain compliance with organizational policies, procedures, and regulatory standards

Qualifications:

• High school diploma or equivalent required
• Four years of MA experience required
• Successful completion of Presbyterian MA Advanced Skills Training required
• National MA Certification preferred
• Successful completion of Preceptor class required within 90 days of hire
• Successful completion of a Medical Assistant or a Certified Nursing Assistant program from an accredited school preferred
• BLS (AHA, Red Cross or ASHI Healthcare Provider) required
• Maintains current certifications in required emergency response trainings (i.e. BLS)
• Completes all Organizational, Department of Nursing and Department-Specific competency training/requirements within specified timeframe

We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Learn more about our employee benefits.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.