Assistant Program Director, Teen Line

Assistant Program Director, Teen Line (Olympic Suicide Prevention Center)

This is a hybrid position. Candidates must be local to Southern California with the ability to travel to Century City, CA as needed.

The salary for the position is between $86,031-$98,936 annually.

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About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As an Assistant Program Director, you will partner with the Senior Director to lead the operations and clinical integrity of Teen Line. You will support program management, guide daily operations, and help ensure the delivery of high-quality, mission-driven services that meet organizational and clinical standards.

Primary Duties

Program Leadership

• Supports the Senior Director as the operations and clinical manager for Teen Line.
• Provides leadership to program staff and volunteers to ensure delivery of Teen Line service in accordance with Didi Hirsch philosophies.
• Attends, participates, leads, and/or facilitates routinely scheduled meetings as requested or required for the program, division, or Agency.
• Interfaces with related community agencies and attends meetings as scheduled and/ or needed.

Management/Clinical Duties

• Provides clinical supervision to Resource Associates (RAs or adult mental health volunteers).
• Provides clinical support and consultation to adult and teen volunteers as needed.
• Provides regular in-person hotline supervision during shift hours (6-10 PM).
• Provides on-call supervision during shift hours (6-10 PM) 3-4 times/week or as needed.
• Works with the Senior Director on Teen Line policies and best practices.
• Identifies training needs and ensures development and implementation of programs that address needs; participates in delivering training sessions to meet the needs of the program.
• Performs managerial duties to include interviewing RAs and teens, reviewing progress of assignments, conducting performance appraisals, and developing higher levels of expertise in RAs by encouraging further education, participation in seminars, and providing learning opportunities within the program.

Program Quality, Compliance, and Reporting

• Serves as the lead to ensure that the program is meeting its key performance indicators.
• Collaborates closely with the crisis line operations team.
• Designs and implements regular performance evaluations of teens and RAs.
• Reviews call reports and documentation to ensure all reports meet or exceed required Agency and applicable regulatory agencies' standards.
• Ensures all administrative documentation is accurate and submitted within the established timeframe; gathers and analyzes information and prepares routine reports.

Financial Duties

• Efficiently utilizes financial resources while maintaining commitment to quality service when requesting and purchasing program supplies.

Position Requirements

• Minimum of 2 years post-licensure as a Clinical Social Worker, Psychologist, Professional Clinical Counselor or Marriage and Family Therapist in California required.
• Must be located in or able to regularly commute to Los Angeles, CA as position will be hybrid.
• Experience working with teens and advanced knowledge of their mental health needs required.
• Group facilitation and/or teaching experience preferred.
• Hotline or crisis management experience preferred.
• Experience supervising mental health professionals preferred.
• Effective leadership and management skills; experience in effectively leading multidisciplinary teams.
• Ability to present ideas, information, and viewpoints clearly, both verbally and in writing.
• Ability to efficiently use a personal computer including word processing, spreadsheets, and other related software programs.
• Ability to manage employee performance consistent with defined Didi Hirsch processes.
• Ability to utilize analysis, experience, and judgment to make solid business and therapeutic decisions and show commitment to Didi Hirsch philosophies.
• Ability to adapt to changing needs by acquiring new skills and knowledge.
• Willingness to comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state and federal regulations relating to quality assurance and improvement.
• Current California driver's license and a driving record acceptable to the Agency's insurance carrier.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

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