Building Automation Account Specialist

With more than 100 years of steady growth, UMC is proud to offer an environment where continuous learning, collaboration, and innovation are part of everyday work. We empower team members through hands-on experience, supportive training, advanced technology, and creative problem-solving. Our people are knowledgeable, trusted, and committed to doing what's right-for our clients, our teams, and our communities.

We recognize that our people are the foundation of our success. At UMC, we are intentional about fostering a culture where everyone feels welcomed, respected, and supported. We bring together talented individuals from across the region to form high-performing teams in design, engineering, project management, and business services.

Let UMC be the next step in your career-where your well-being, work-life balance, and growth matter.

Application Process:

UMC uses an electronic application process for open positions. Required documents may include a resume, cover letter, references, and work authorization confirmation. Online assessments may be included as part of the candidate evaluation process.

Benefits Summary:

UMC offers a competitive salary and a generous benefits package, including:

1. Medical, dental, and vision insurance
2. 401(k) plan with company match
3. Health Savings and Flexible Spending Accounts
4. Company-paid life and disability insurance (STD/LTD)
5. Paid Time Off (PTO) beginning at 120 hours annually for full-time employees
6. Seven paid holidays plus one floating holiday
7. Employee Assistance Program
8. Professional development support and tuition reimbursement
9. Employee referral program
10. Wellness program and employee events

Paid Time Off:

Eligible employees begin accruing PTO on their date of hire. PTO combines vacation and sick leave, starting at 15 days per year for full-time employees.

Starting Hourly Wage: $32.86 - $42.79/hour; depending on experience

Location: Lynnwood, WA

Classification: Non-Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview:

Develop strong client relationships & provide account leadership for all assigned BA Service Agreement accounts. Responsible for planning and executing all service visits as outlined in the agreement on time. Ensure all preventative maintenance reports are tracked, completed and sent to the customer by the end of the following week after the visit. Any recommendations in the reports should be discussed and scheduled if the customer is interested and willing. You will schedule at least two visits per year to meet with the customer on site and perform a quality assessment review of our performance. The last visit will be scheduled with the Sales Engineer right before the end of the contract to promote renewing the agreement. As the Account Specialist you will be responsible for customer satisfaction. You will also be responsible for entering work orders and billing of these services in our accounting system Vista.

Key Responsibilities:

1. Set up and bill all BA work orders and service agreements in Vista.
2. Provide and track PO#'s for purchasing BA parts and software.
3. Use Smartsheet's to track work order financials along with service agreement financials and visits performed.
4. Develop excellent client relationships through outstanding, proactive customer service.
5. Provide account leadership to become the clients preferred BA Service provider.
6. Identify quick turn project opportunities and provide leads to Sales.
7. Identify upselling & cross selling opportunities.
8. Lead new BA Service Agreement Turnover meetings (internal).
9. Lead new BA Service Agreement Kickoff meetings (external).
10. Schedule two visits per year to meet with the customer on site and perform a quality assessment review of our performance
11. Support BA Service Agreement review & renewal with Sales.
12. Ensure compliance with UMC Safety Program on all jobsites.
13. Regular attendance and promptness are considered part of each employee's essential job functions.

Secondary Responsibilities:

1. Attend client networking events.
2. Attend company sponsored events with customers (i.e., dinners, golf, etc.).

Required Skills and Abilities:

1. Proactive approach to service & client satisfaction
2. Understanding of Building Automation and HVAC functions.
3. Excellent communication skills including active listening.
4. Service-oriented and able to resolve customer grievances.
5. Proficient computer skills with the ability to learn new software.

Preferred Education and Experience:

1. AA or three (3) years customer service job experience (or equivalent) preferred.
2. Customer service experience required.

Required Licensing and Other Certifications:

1. Maintain a valid driver's license and satisfactory driving record.
2. Successful completion of a background check.

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.