Systems Administrator

TKC Holdings, Inc.-comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group,ICSolutions (ICS)has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

The Endpoint Administrator is responsible for the configuration and maintenance of endpoints in use by different types of ICS users from novice to advanced that work in-house, remote (domestic and international) and installed in different jail facilities. This position tests, installs, and deploys multiple operating systems and applications using industry standard tools, while maintaining an appropriate balance between security and usability. This position requires a firm commitment to providing exceptional customer service, the ability to effectively prioritize, and strong analytical thinking and problem-solving abilities.

Essential Functions, Duties, and Responsibilities

• Provide advanced endpoint system administration and support in a heterogeneous environment (Windows OS, Mac OS, Linux, and Virtual Environments) with a high focus on endpoint security; software provisioning; patch management; endpoint lifecycle; service automation; and usability.
• Create, test, deploy and manage images for Windows OS (Intune)and workstation/application.
• Verify hardware and software compatibility and stability in preparation of upgrades to operating systems or enterprise infrastructure.
• Consult with users, departmental leaders, distributed IT peers and service providers to evaluate endpoint use cases and introduce enhancements to meet or exceed needs and expectations, increase security, and enhance the user experience.
• Assist with the documentation, training, research, and mentoring on technical solutions for technology staff to improve efficiency and quality of technology service delivery and support.
• Other duties as assigned.

Associated Knowledge, Skills and Abilities:

• Problem-Solving and Administration; Networking; Cloud computing; Automation and scripting; Security and Monitoring; Account Access Management; Scripting Language

Required:

• Bachelor's degree with 3 years of experience or master's degree with 1 year of experience working with endpoint management tools. An equivalent combination of education and experience will be considered.
• High-level knowledge of analysis, PowerShell scripting, project management methods and techniques.
• Experience with Azure Management and Office 365 Management.
• Experience using OS deployment tools e.g. Intune; systems management tools e.g. Endpoint Manager, or similar.

Preferred:

• Experience with Fortinet EMS cloud and SSL VPN.
• High-level knowledge of hardware/software, firewall, system monitoring, automated deployment, automated patching, and information security practices and methodologies.
• Expert knowledge of current and prior versions of Microsoft operating systems.
• Intermediate scripting skills (e.g., PowerShell, Batch, Bash, Python).
• Fundamental understanding of common networking topology and protocols.

IC Solutions offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Short Term Disability
• Long Term Disability
• Voluntary benefits that can be selected to create the right package for you

IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:https://tkcholdings.com/privacy-policy-108