Sr. Specialist, Deposit Operations (Starting Pay $21.00/hr.) Omaha, NE

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

About This Role:

Assistmanager in the planning, prioritizing,monitoringandperformancereportingofLockboxprocessing.Be a subject matter expert on all aspects of lockbox processing after the mail has been scanned throughthe PSS process offiles being sent to customers and check processing.Assistin the identification and implementation of enhancements to procedures and systemsutilizedwithin the department.Identifytraining opportunities and coordinatetrainingofteam membersin support of FNNI customer satisfaction,retentionand profitability goals,as well as,the division's adherence with regulatory requirementsas it pertains to the department'stransaction processing.Direct andallocateteam resources effectively, ensuring quality levels and production deadlines.

Key Accountabilities:

1. Process & Procedures:Assistin the development, testing and implementation of quality controls, production goals, newmethodologiesand system enhancements.Identifyand escalate business risks and efficiencies resulting from an activity being performed withindepartment.

* Assistmanager in the review and assessment of team adherence to standard operating procedures and all pertinent regulations.

* Develop andmaintaincomprehensive job knowledge.Coordinateorprovide on-the-job-training(OJT) for alldepartmentjob functions.

* Responsible for updates, recommended changes, enforcement, anddistribution.

*Serve as an escalation pointforteam membersfor situations not addressed within the standard operating procedures.

2. People: Monitor, coach and recommendadditionaltraining solutions for team members tomaintainor exceed established standards of productivity, quality of customerinteractionsand accuracy of customer transactions.

* Collect, document, andsubmitexamples of personal effectiveness of team members to support the development of meaningful and valuable PEA(s).

* Provideinput for capacity planning, management of schedules (PTO),and some coaching/feedback with team members.

* Coordinate orperformtraining fornew team members and cross-training for existingteam members.

3. Workcoordination:Identifyopportunities andallocateteam resources effectivelywith regard today-to-day functions and responsibilities to achieve the highest levels of quality,efficiencyand performance.

* Ensure weekly work schedules reflect proper coverage to effectivelymaintainproduction levels.

* Perform daily department functions as needed.Complete special projects as assigned within allottedtimeframes.

* Research complex customer issues escalated by team members andresolveina timelymanner.

* Assistdepartment manager byrepresentingthe team in business partner and project meetings.

* Coordinate or provide compiled department production reporting informationregardingvolumes, quality, trends, and escalations.

4. Understand andcomply withthe Bank's BSA/AML Program; adhere to all bank policy,lawsand regulations applicable to role.

* Complying withthe Bank's Customer Identification Program and Customer Due Diligence Policy.

* Identifying,monitoringand reporting suspicious activity.

* Completing BSA/AMLand other assignedtrainingin a timely manneras directed by management.

* Report all compliance issues, violations oflawor regulationsin accordance withthe steps defined in the FNO Compliance Accountability Program.

* Remainup-to-dateon regulatory changes via onlineprovider, newsletters, attending seminars, training, and bulletins from regulators or other applicable agencies.

5. Demonstrate professional behavior and promote positive working relationships.

* Practicethe FNNI Operating Philosophy andFNOperations'values;support goals and strategic plan.

* Employ and promotea strongwork ethic,encouragementand positive feedback to team members.

* Maintain constructive working relationships, engage in open communication, anddemonstratecommitment,dependabilityand respect for team members.

* Demonstrate regular and predictable attendance, punctuality and adherence toagreedupon schedule.

* Project a professional image in dress, manner,communicationand focus.

* Be accountable for continuous best efforts to complete the job assigned.

The Ideal Candidate for This Role:

Required:

* High school graduate or GED.

* Previouscustomer service experience.

* Excellent verbal and written skills.

* Excellent time management skills

* Ability to define problems,establishfacts, and draw valid conclusions

* Focus on attention to detail and accuracy.

* Ability to multi-task as needed.

* Working knowledge of Microsoft Officesuite ofproducts.

Desired:

* Bachelor's degree in business related field.

* Supervisory/leadership experience

* Knowledge of diverse banking products and processes.

Previousexperience writing,presentingandfacilitatingthe training of policies, procedures, and best practices.

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.