Ophthalmic Technician, Certified - Ophthalmology Appointment Hub

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$5000 Commitment Bonus for qualifying candidates!

JOB LOCATION

Ophthalmology Appointment Tech Hub - Remote Position

JOB SUMMARY

We are seeking aOphthalmalic Technician, Certifiedto perform a variety of clinical and diagnostic ophthalmic duties in support of patient care. Assists ophthalmologists and other eye care professionals by obtaining patient histories, conducting ophthalmic testing and measurements, preparing patients for examination, documenting findings, and supporting the evaluation and treatment of ocular conditions. Provides compassionate, efficient care while ensuring compliance with established clinical standards and procedures.

JOB DUTIES AND RESPONSIBILITIES

• Perform remote ophthalmic triage by assessing patient symptoms, obtaining ocular and medical histories, evaluating the urgency of visual complaints using established protocols, and determining appropriate disposition, including urgent, emergent, or routine care.
• Coordinate patient care by monitoring and responding to real-time communications from scheduling staff regarding urgent patient calls, appointment concerns, and symptom-related inquiries. Collaborate with scheduling teams and providers to ensure patients are directed to the appropriate level of care and scheduled according to clinical urgency.
• Review, prioritize, and respond to electronic medical record messages, patient portal communications, telephone encounters, and provider requests to facilitate timely patient care and follow-up.
• Document patient encounters, triage assessments, clinical recommendations, and provider communications accurately and completely within the electronic medical record.
• Provide patient education regarding eye conditions, treatment plans, medications, postoperative instructions, and symptoms requiring escalation of care.
• Participate in quality assurance activities, protocol updates, staff education, workflow improvement initiatives, and other departmental projects to support safe, efficient, and compliant triage operations.

JOB ELIGIBILITY REQUIREMENTS

Work requires completion of Ophthalmic Technician training and certification as a certified Ophthalmic Technician by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).

None required above education/training requirement.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.