Student Services Officer

Be You.

Position Summary

The Student Services Officer (SSO) will support the Duke Global Health Institute (DGHI) educational mission within Duke University. DGHI offers an undergraduate major and minor, a two-year and accelerated Master of Science of Global Health (MS-GH) degree, plus a graduate certificate and a doctoral scholars program. Global Health students, staff, and faculty are committed to seeking health equity for vulnerable groups and individuals around the world.

The SSO position focuses on undergraduate and graduate student advising, supporting student research, and institutional educational exchange. The SSO position will work alongside other DGHI education staff to support students, staff and faculty, and facilitate administrative processes across all degree programs.

Be Bold.

Position Description:

Program Administration (15%)

• Work closely with faculty to develop and finalize the DGHI course schedule, ensuring all course offerings meet academic standards and institutional guidelines. Submit the final course schedule, reserve necessary learning spaces and communicate with faculty as needed.
• Collaborate with the Education Program Coordinator to support course evaluation processes, including organization, data analysis and final reporting.
• Collaborate with the Assistant Director for Program Management and the DUS to support undergraduate data, curriculum and course initiatives.
• Support management of Thesis and Graduation with Distinction processes in the MSGH and undergraduate programs, including tracking requirements, committee development, defense scheduling and documentation of thesis completion.

Advising and Student Services (75%)

• Advise current and prospective students across all degree-seeking programs (i.e., undergraduate and graduate) on degree requirements, experiential learning and professional development resources in global health. Maintain advising notes on individual students.
• Coordinate undergraduate registration processes each semester, including development of registration guides, updating of key resources; review independent study applications and issue permission numbers
• Support development, advising and tracking of undergraduate experiential learning opportunities
• Serve as the primary advisor to the Global Health Majors' Union, ensuring the organization maintains standards set forth by the Office of Student Affairs
• Stay informed about trends in global health education programs and the field at large

Communications and Marketing (5%)

• Distribute information to faculty, students, prospective students, and the community at large about the education program offerings, requirements, and timelines
• Collaborate with the communications team to recruit new students through information sessions, videos, class presentations and participation in annual Duke recruitment events
• Oversee the development and distribution of print and digital advising materials. Track student participation through the LMS platform.

General (5%)

• Assist the education team in the coordination of various annual student-facing projects and events.
• Complete other tasks as assigned by members of the education team and the faculty directors.

Minimum Requirements:

• Work requires communications, planning and organizational skills generally acquired through completion of 2-3 years of experience and a bachelor's degree program. Master's degree is preferred.

Experience

A strong candidate will have previous experience in academic advising or student affairs. A background in global health, international education or experience in an international setting is also preferred.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Preferred Qualifications:

The DGHI Education team seeks candidates with the following skills:

• Previous advising, student services, or higher education experience
• Excellent written and verbal communications skills
• Ability to manage multiple projects while providing outstanding customer service
• Excellent organizational skills, high attention to detail, strong follow-through
• Capacity to work with students from diverse backgrounds
• Ability to manage priorities and meet assigned deadlines
• Adapts easily to change and diversity as required in day-to-day duties, works well within a team-oriented environment
• Strong skills in Microsoft Office Suite; Canvas, e-mail software; social media platforms

Choose Duke.

Join our award-winning team and be part of an inclusive culture that values excellence, innovation, and discovery. Duke University is consistently ranked among the top universities worldwide and is renowned for its cutting-edge research across disciplines. Beyond the engaging work, you'll also benefit from Duke's competitive benefits package, including health insurance plans, generous paid time off, retirement programs with employer contributions, tuition assistance for employees and their children, and more.

Screening of Applications: Screening continues until the position is filled. For best consideration, apply by June 15th, 2026.

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $XXXX to USD $XXXX. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate 's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.