Patient Services Representative (PSR) Supervisor

The Patient Services Representative (PSR) Supervisor is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position serves as office supervisor and functions under the direction of the department manager, to supervise a large group of employees and provide accountability as delegated for the day-to-day operations of the designated clinic location(s). This position will supervise the PSR team for the 48X Orthopedic Surgery department. PSR's in the Orthopedic Surgery department are located at the 48X Complex and the Broadway building on UC Davis Health campus.

Apply By Date: July 15, 2026, at 11:59 PM

Minimum Qualifications - For full consideration, applicants are encouraged to upload a license and/or certification if required for the position.

• Bachelor's degree in related area and/or equivalent experience/training
• At least 2 years of recent supervisory/formal lead experience in a health care setting
• At least 4 years of recent experience in outpatient clinic setting
• Demonstrated ability to work independently with little direction
• Demonstrated decision-making skills that reflect the ability to supervise a specified unit of workers
• Must be able to represent assigned unit serving as subject matter expert and resource person for the staf.
• Problem solving skills to independently define issues create viable solutions and exercise delegated authority to act for prompt and satisfactory resolution
• Ability to seek appropriate assistance from others when limit of delegated authority has been reached
• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset
• Ability to project and attitude of professionalism and service orientation and be able to instill this attitude in staff
• Skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses
• Organizational skills to prioritize, coordinate, and direct a variety of concurrent assignments in an effective and efficient manner
• Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines
• Ability to establish priorities for own work within stated guidelines: respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions
• Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements
• Basic knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters
• Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions
• Knowledge of business software and specialized applications and data management systems used in clinic / center operations

Preferred Qualifications

• Bachelor's degree in a related area
• Extensive experience in EPIC
• Experience in surgical/specialty clinic setting

Key Responsibilities

• 40% - Staff Supervision
• 40% - Coordination of Daily Operations
• 10% - Additional Job Functions
• 10% - Computer System Operations

Department Overview

Welcome to the Department of Orthopaedic Surgery at UC Davis!
At the Department of Orthopaedic Surgery, we pride ourselves on delivering nationally ranked, comprehensive medical and surgical care for the musculoskeletal system, catering to both adults and children alike. Situated on the vibrant West Coast, we stand as a beacon of orthopaedic excellence, contributing significantly to the esteemed UC Davis Trauma Center - a cornerstone of interdisciplinary trauma care on a national scale.

Comprehensive Care, Tailored Expertise
Dedicated to enhancing the musculoskeletal health of our patients, our department embodies a culture of collaboration and diversity. Our multidisciplinary team, comprised of leading experts in five specialized fields - Trauma, Hand, Pediatrics, Joint, Oncology, and beyond - ensures that each patient receives the precise care they need, when they need it.

The Musculoskeletal Team
Located at the new 48X Complex, our facilities boast state-of-the-art amenities to support our mission. From our onsite Radiology and Orthopaedic casting rooms to our dedicated team of Medical Assistants, Orthopedic Technicians, LVNs, RNs, and Advanced Providers, we have cultivated an environment focused on efficiency and excellence. Our cohesive team, working in tandem with UCD faculty, is committed to providing unparalleled patient care, ensuring that each individual receives the attention and treatment they deserve.

A Hub of Education and Innovation
Embracing a spirit of continuous improvement, we strive to advance knowledge through innovation, education, and advocacy. Our residents undergo comprehensive cross-training across specialties, fostering collaboration and teamwork that enriches both their education and patient outcomes.

Recognized Excellence
We take immense pride in our achievements and the recognition we've garnered. Orthopaedics at UC Davis has been rated as "High Performing" by the prestigious U.S. News & World Report, the highest rating possible. This acknowledgment speaks volumes about the expertise, dedication, and compassion of every member of our team, who work tirelessly every day to deliver the highest quality of patient care.

Join us at the Department of Orthopaedic Surgery, where excellence is not just a goal, but a standard we uphold every day. Together, we're shaping the future of musculoskeletal healthcare, one patient at a time.

POSITION INFORMATION

• Salary or Pay Range: $2,666.67 - $4,758.62
• Salary Frequency: Bi-weekly
• Salary Grade: 21
• UC Job Title: AMBUL CARE ADMSTN SUPV 1
• UC Job Code: 004172
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100% Full-time
• Shift (Work Schedule): 8:00 AM-5:00 PM
• Location: 48X, Sacramento, CA
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Must be willing to work variable days (including weekends), hours and locations as required to meet business needs of the practice.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position.

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere #CA-ZM
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks.