Student Resource Specialist I

Office of Undergraduate Studies:

The Office of Undergraduate Studies believes that every student should have an educational experience that prepares them to thrive academically and professionally. Our office delivers on this promise by offering innovative academic programs, serving as a hub for high-impact practices, providing undergraduate research opportunities, and developing campuswide academic policies.

The Opportunity:

Are you passionate about helping students navigate some of their most challenging academic moments? Join the Academic Services Unit within the Office of Undergraduate Studies - a team dedicated to ensuring every Knight has the support they need to persist and succeed. In this role, you will serve as a trusted resource for students navigating complex academic processes, including late schedule changes, medical withdrawals, medical holds, and petitions. You'll play a hands-on role in guiding students through sensitive, time-critical situations - offering clear direction, compassionate support, and expert knowledge of university processes when it matters most. This role is positioned within the Registrar's Office placing you at the heart of the undergraduate student experience and in close collaboration with university departments across campus.

Responsibilities:

• Advises and counsels students on petition eligibility, required documentation, submission procedures, and status updates.

• Prepares student petition dossiers, ensuring all required documentation and signatures are obtained prior to committee review.

• Processes removal of student medical holds by obtaining and reviewing required medical provider documentation; prepares medical hold summaries and dossiers for record.

• Coordinates with other university units/departments to ensure that students obtain correct guidance and petition decisions are communicated to the appropriate departments for processing.

• Supports the processing and archiving of student petitions, including electronic filing and records management in accordance with university standards.

• Evaluates student situations and provides appropriate guidance; promotes awareness of campus support resources, including academic, wellness, and counseling services, and makes referrals as appropriate.

• Supports the unit at internal and university-wide meetings as needed.

• Other duties as assigned.

Minimum Qualifications:

Bachelor's degree and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Strong customer service experience in higher education, hospitality, healthcare, or general education settings.

• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.

• Experience with accurate data entry and recordkeeping.

• Proficiency with MS Office 365 suite and PDF document management tools.

• Ability to communicate and coordinate with individuals from varied backgrounds and experiences.

The most successful candidates may possess the following qualities:

• Team-oriented with a positive and professional attitude.

• Self-motivated and dependable.

• Strong written communication skills.

Additional Application Materials Required:

Please include a Cover Letter and Resume as part of your application. When applying please have all your documents ready to upload at the same time. Once the submission process is finalized, the system does not allow applicants to submit additional documents later.

Special Instructions to the Applicants:

The anticipated hourly range for this position is $15.66 - $17.86 ($32,703 - $37,300 annually). The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Work Schedule

Type of Appointment

Expected Salary

Job Posting End Date

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.