New 
Patient Access Representative - 40hrs
 Wentworth-Douglass Physicians Organization (WDP) | |
$17.71 - $25.28
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 United States, New Hampshire, Dover | |
| 121 Broadway (Show on map) | |
 Jul 01, 2026 | |
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Salary range: $19.00-$32.00. Pay is based off of experience.
40hrs/wk M-F 8-4:30 or 8:30 - 5 Summary Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage, explaining policies and procedures, and handling patient questions. Does this position require Patient Care? No Essential Functions Greet patients in a professional and friendly manner. Collect and verify patient demographic and insurance information, and enter the information into appropriate systems. Schedule appointments and confirm patient information. Explain insurance and billing policies and procedures to patients. Process payments and provide receipts. Obtain pre-authorizations for procedures as needed. Handle patient questions, concerns, and issues, escalating complex or difficult situations to Patient Access senior staff or the manager as appropriate. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred Knowledge, Skills and Abilities - Knowledge of medical terminology and insurance verification procedures preferred. - Ability to work in a fast-paced environment and handle multiple tasks. - Excellent communication and interpersonal skills. - Strong attention to detail and problem-solving abilities. - Basic computer proficiency. Physical Requirements Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |