Coordinator
 Sunoco LP | |
 United States, Texas, Dallas | |
 Jul 01, 2026 | |
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JOB DESCRIPTION - COORDINATOR, CUSTOMER SUPPORT This individual will handle inbound contacts via phone or electronic means in a B2B environment, building strong relationships with customers and internal team members and act as a liaison between customers, dealers, carriers, sales/operations teams and other internal functional teams. Additionally, this self-motivated candidate will research, investigate, coordinate and resolve customer concerns regarding invoicing, EFT and billing needs. Work collaboratively and dynamically in a cross-functional manner to creatively solve difficult problems and deliver exceptional service. ESSENTIAL FUNCTIONS - Perform research to address unique customer issues and efficiently utilize multiple systems to evaluate each situation thoroughly and provide expedient resolution. - Self-manage case resolution and deliver against predefined metrics while partnering with leadership and internal teams to address opportunities and deficiencies. - Address billing, invoice and EFT issues and coordinate resolution with internal support teams - Investigate and provide feedback involving fuel delivery issues REQUIREMENTS - High School Graduate or General Education Degree (GED) is required, Bachelor's Degree in business or related field a plus. - 0-2 years customer service experience handling inbound calls, preferably in a B2B environment. - Ideal candidates will be self-motivated and have a demonstrated track record of successful customer service delivery. - Strong technological skills with the capability of using multiple systems to research and resolve issues. | |