Workplace Experience Supervisor - Hospitality & Office Services

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Position Summary

The Workplace Experience Supervisor is a developing onsite leader responsible for supporting the delivery of a hospitality-driven, client-ready workplace environment. This roleserves as a key operational partner, acting as the primary "on-the-floor"serviceleader,to deliver an elevated seamless and consistent workplace journey.Working under the guidance of senior leadership, the Assistant Supervisor, Workplace Experienceplays a critical role in maintaining service quality, coordinating daily workflow, and guiding the service team while continuing to deliver hands-on support.

Key Responsibilities

Client Experience & Reception

• Overseeand support receptionoperations to ensureaconsistent,polishedwelcoming first impression
• Deliver a high-touch, hospitality-driven experience for all guests and employees
• Assist with visitor management, badging, and access coordination
• Act as the first escalation point for reception and client experience issues

Hospitality & Meeting Support

• Overseeconference suitereadiness and shared space presentation; ensure conference suites, pantries, and common areas are maintained in a clean, client-ready condition
• Assist withcatering and hospitality services for meetings and events
• Provide hands-on support for high-volume or high-profile meetings
• Identifyand resolve service gaps in real time; escalate when necessary

WorkplaceServices& Operations

• Oversee and coordinate day-to-day workflow across reception, hospitality,mail, reprographics and general office functionality
• Assign and prioritize tasks to ensure efficient and timely service delivery
• Support office moves, seating adjustments, and workspace coordination
• Monitor inventory levels and support supply management
• Resolve operational issues and escalate when necessary

Security & Access Support

• Support adherence to office security protocols and visitor procedures
• Assist with onboarding and offboarding access coordination
• Monitor visitor flow and escalate any irregularities
• Reportsafety or security concerns in accordance with site procedures

Developing Leadership, Service Quality, & Client Engagement

• Lead daily service delivery, ensuring consistent execution and high standards across workplace services
• Own on-floor service quality, proactively resolving issues to maintain a polished, client-ready environment
• Act as first point of escalation, resolving issues and elevating when needed
• Provide hands-on leadership, coaching team members and reinforcing service excellence and best practices
• Support onboarding, training, and team development while identifying performance trends
• Foster a collaborative, accountable, service-driven team culture
• Build strong client relationships by anticipating needs and deliveringhigh-touch experience

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Minimum ofthree(3) years of experience inhospitality, workplace services,reception, or officeoperationswithin a corporate or professional services environment
• Priorexperience in a lead, senior, orinformalsupervisory capacity preferred
• Ability to prioritize tasks and manage competing demands in a fast-faced environment
• Strong customer service and professional communication skills
• Comfortable interacting with internal stakeholders and external vendors
• Strong organizational skills with attention to detail
• Demonstratedproblem solving skills and ability to exercisejud
• Basic proficiency with Microsoft Office; familiarity withworkplacesystems preferred

Therate of pay for this role at the noted RRD location is $30/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift:Monday-Friday, 7:30am to 4:30pm

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans