Customer Service/Operations

Job Title: Customer Service/Operations
Pay: $20 - $23/hr.
Location: Philadelphia, PA
Zip code: 19113
Start Date: Immediate
Tags: #CustomerServicejobs; #Operationsjobs; #Philadelphiajobs;

Position Summary
We are seeking a reliable, detail-oriented, and proactive Customer Service Representative to support our growing operations in the United States. This role is critical in ensuring smooth coordination between our India-based manufacturing team, U.S. warehouses, logistics partners, and customers. The ideal candidate will excel in logistics tracking, documentation, invoicing, and cross-functional communication.

Key Responsibilities
*Process invoicing and maintain accurate archiving of customer invoices.
*Generate Purchase Orders (POs) for shipments from IE India to IE LLC, as well as direct shipments from IE India to U.S. customers; track, update, and archive all related documentation.
*Track logistics for international shipments (from shipment date to warehouse arrival) in coordination with shipping companies.
*Manage domestic logistics by coordinating with U.S. trucking companies from warehouse to final customer delivery.
*Coordinate and process payments to domestic trucking services.
*Follow up on customer payments, keep invoices updated, and provide weekly reports to Finance in India.
*Collaborate with U.S. warehouses to track inventory levels, incoming/outgoing shipments, and schedule trucking.
*Coordinate monthly payments to warehouses based on pallet holding fees and in/out operations.
*Proactively inform customers about upcoming shipments and delivery status on a regular basis.
*Review invoices, Bills of Lading, quantities, pricing, and payment terms to ensure alignment with customer account conditions.
*Keep the Sales team updated on inventory availability, shipment status, and customer payment information to support timely follow-ups.
*Provide regular updates to management and logistics teams in India regarding operational challenges, delays, and customer satisfaction.
*Document all processes and procedures for auditing purposes and continuous improvement.
*Contribute to the overall efficiency and success of Client's U.S. operations.

Qualifications & Requirements
*2+ years of experience in customer service, logistics coordination, or supply chain support (preferably in a manufacturing or import/export environment).
*Strong organizational skills with exceptional attention to detail.
*Excellent written and verbal communication skills.
*Proficiency in Microsoft Office (especially Excel, Outlook, and Word).
*Experience with ERP systems or inventory management software is a plus.
*Ability to manage multiple tasks and priorities in a fast-paced environment.
*Knowledge of international shipping, Incoterms, and U.S. domestic logistics is highly desirable.
*High level of integrity and reliability, with the ability to handle sensitive financial and customer information.
*Microsoft Office Suite (Excel, Outlook, Word) - Advanced Excel preferred
*ERP / Inventory Management Systems (experience with any ERP is a plus)
*Shipping / Logistics portals (e.g., carrier websites, tracking systems)
* Document management / archiving tools

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.