Technical Training Analyst

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. To be successful, we'll need to reduce the cost of energy delivery today and pioneer the clean energy solutions of tomorrow, keeping our customers at the core of everything we do.

Our work here is critical. National Grid moves energy to millions of homes and businesses in the US and UK and the technology we utilize to complete that task is down to us. You will be an integral contributor towards this goal, and we will support your professional development as part of our diverse, customer-centric, global team.

We are seeking a full-time Technical Training Analyst role supporting technical training planning, administration, learner management, LMS support, compliance reporting, and stakeholder coordination. This is a hybrid role and will require working from the Millbury office two days a week.

The Technical Training Analyst plays a key role in supporting the planning, administration, learner management, and reporting activities required to deliver US Technical Training programs effectively. This role provides high-quality operational support, resolves non-routine training and system queries, maintains accurate LMS data, and helps ensure compliance with regulatory, safety, and corporate training requirements.

The role partners closely with the US Technical Training Planning Manager, Global Technical Training, New Talent teams, Operations stakeholders, external customers, and Managed Service Provider partners. The Technical Training Analyst also supports the ServiceNow Learning Portal, responds to learner and stakeholder inquiries, and provides analytics and management information to support decision-making, compliance visibility, and continuous improvement.

The Technical Training Analyst serves as a coordination point between training planning, learner administration, LMS support, vendor-delivered training, and operational stakeholders. This includes managing training-related data, supporting scheduling and reporting processes, resolving learner and manager inquiries, and helping maintain a consistent, customer-focused experience across technical training activities.

This position requires strong organization, attention to detail, analytical thinking, and the ability to work in a fast-moving environment with competing priorities and critical deadlines.

• Ensure compliance, regulatory, and safety training and exams are scheduled on time and aligned with business requirements.
• Partner with internal stakeholders to track employee movement related to job changes, new hires, and employees new to role who are impacted by compliance, regulatory, and safety training requirements.
• Provide Learning Management System technical support to operations managers, supervisors, and field personnel.
• Support end-to-end planning, administration, and learner management for Global Technical Training interventions.
• Serve as a point of contact for external customers and Managed Service Provider partners supporting vendor-delivered training.
• Administer and support the ServiceNow Learning Portal by responding to training-related inquiries and ticketing requests in a timely and professional manner.
• Maintain accurate LMS data and provide training compliance management information when requested.
• Analyze training information, identify issues or trends, and support practical recommendations that improve service delivery and stakeholder experience.

• Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Outlook, and Teams; advanced Excel and reporting experience is preferred.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and support business decisions.
• Effective communication and relationship-building skills, with the ability to collaborate with a variety of internal and external stakeholders.
• Ability to manage multiple priorities, adapt to changing business needs, and meet deadlines in a fast-paced environment.
• Experience providing guidance, training, or support to end users, customers, or colleagues.
• Customer service experience whether in person or virtual

Preferred Experience

• Experience supporting learning and development programs, training operations, or workforce development initiatives, preferably in a technical, operational, compliance, or regulated environment.
• Experience using a Learning Management System (LMS), preferably SuccessFactors.
• Experience using ServiceNow or a similar ticketing system is preferred.
• Familiarity with technical operations, safety, compliance, or field-based training environments is an asset.

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National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.