Customer Service Representative (Onsite)

Your Opportunity: Taylor Corporation is looking for a Customer Service Representative onsite in our Hutchins, TX office.

Your Hours: 8am - 5pm, Monday - Friday

Work Authorization

To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship

Your Responsibilities:

• Manage all communications-written, verbal, and in-person-in a professional, proactive, and efficient manner.

• Resolve customer needs including orders, requests, and follow-ups across multiple systems and functions with courtesy, accuracy, and speed.

• Own escalations and customer concerns promptly, conducting root cause analysis and ensuring permanent resolution.

• Establish, manage, and exceed customer expectations throughout all engagements.

• Engage appropriate resources to assist or resolve service issues as necessary.

• Utilize the company pricing system and policies accurately; review internal and external communications, quotes, and reports for accuracy and improvement opportunities.

• Manage workflow to meet customer deadlines collaboratively within a team environment.

• Help customers clearly articulate their needs for tailored solutions.

• Mentor and coach other Customer Service Representatives as needed.

• Commit to continuous skill development and personal growth to enhance the customer experience and support career progression.

• Coordinate projects and complex customer deliverables, ensuring seamless execution.

You Must Have:

• Experience in customer service with cold chain logistics, healthcare, or other critical-based industries preferred.

• Strong MS Office skills with emphasis on Excel and Outlook.

• Advanced computer experience and ability to implement new technologies.

• Excellent problem solving, follow-up, and organizational skills.

• Effective time management skills and the ability to manage multiple tasks and prioritize tasks.

• Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences.

• Detail-oriented, used to working in a fast-paced environment, and managing multiple projects.

• High school diploma or equivalent in work-related experience.

We Would Also Prefer:

• Minimum of 3 years of related / relevant experience in position or specialization.

DailyPay

Taylor is proud to now offer DailyPay. With DailyPay, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

About Taylor Corporation

https://www.youtube.com/watch?v=pdXOC8HM-NM

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees across multiple U.S. states and countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.