Senior Manager, Market Access & Patient Support Services

Brief Description:

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes-not just outputs-and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you'll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we're building the right things, in the right way, at the right time

The Tech Lead, Market Access & Patient Support Services, provides hands-on technical leadership and solution design expertise for the Market Access & Patient Support Services Global Capability team. Reporting to the Technical Suite Lead, this role serves capability priorities and global standards.as the primary technical leader for the capability, partnering closely with the Global Capability Owner, Activation Lead, development teams, and/or vendor teams to ensure

This role owns the delivery of the Patient Services Platforms. This role is a hands-on contributor and technical leader, directly involved in designing, building, and delivering solutions for alongside the development team, bringing technical depth and leadership to every stage of the work.

Essential Functions/Responsibilities

Key Responsibilities:

Strategy, & Technical Roadmap Development

• Partner closely with the Market Access & Patient Support Services Global Capability Owner to design solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.

• Collaborate with the Technical Suite Lead and Architects to translate capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.

• Convert complex business requirements into clear technical specifications and executable technical work tasks.

Solution Architecture & Technical Delivery

• Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:

• Deep hands-on experience with Salesforce declarative customization:

• Custom Objects, Validation Rules, OWD Settings, Profiles, Roles, Approval Processes, Permission Sets, Flows, Process Builders, etc.

• Proficiency with:

  • Salesforce Shield

  • Service Cloud and Experience Cloud

  • Apex classes, triggers, trigger frameworks, batch processing, and email services

  • Lightning Web Components (LWC) or Aura

  • Declarative tools (Flow Builder, Process Builder)

  • External client application configuration and best practices

• Integration and development experience with REST APIs, Platform Events, Change Data Capture, Streaming APIs.

• Familiarity with development tools such as Salesforce DX, Git, GitHub, VS Code, and CI/CD pipelines.

• Understanding of SAML and IDP concepts.

• Translate technical requirements into well-defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the capability roadmap, taking ownership of complex technical challenges end to end.

• Guide development teams in building scalable, secure, and compliant solutions aligned to enterprise architecture standards.

• Ensure consistent implementation of standards, templates, and workflows across the market access and patient support service platforms.

• Support integration of tools with data platforms, analytics, and downstream execution platforms to enable continuous optimization.

• This lead will work closely with the data and REMS leads to ensure appropriate integrations.

Solution Architecture & Technical Delivery

• Partner with business, IT security, and vendor teams to ensure the Market Access and Patient Support Service team's technical solutions adhere to organizational standards, security policies, and regulatory requirements.

• Organize and direct vendor partners to execute technical work, ensuring alignment with capability priorities, delivery timelines, and enterprise standards.

• Partner with the Technical Suite Lead, Market Access & Patient Support Services, to escalate and resolve complex technical challenges that span across Global Capability teams.

• Mentor and guide software engineers and developers, elevating the team's overall technical capability.

• Lead cross-team problem solving and resolution of technical challenges within the Global Capability team.

Required Knowledge, Skills, and Abilities

Technical Skills

• Experience designing, testing, deploying, operating, and enhancing scalable, secure, and compliant technology solutions for large-scale organizational use.

• Understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks. Knowledge of system integration patterns, APIs, and data architecture across enterprise technology platforms.

• Strong understanding of Patient Service Support Platforms and Patient CRM concepts

• Understanding of security, compliance, and regulatory requirements relevant to patient data, patient services, hub integrations and REMS processes

• Demonstrates strong hands-on technical delivery capabilities, effectively translating business requirements into technical specifications and guiding development teams and vendor partners to deliver high-quality solutions.

• Experience working within Agile product development teams and product operating models.

Business Skills

• Strategic Storytelling - ability to craft purposeful, compelling narratives that make sense of change, inspire action, and align people around a shared direction

• Cross functional Matrix Collaboration - ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed - supporting decisions with professional alignment and focus on collective success.

• Customer Journey Understanding - ability to see customer's end-to-end experience clearly, anticipate needs across touchpoints, and make practical decisions that improve journey and outcomes.

• Outside In Thinking - ability to view problems, opportunities and decisions from customer, market or external stakeholder perspective and leverage external best practice to better shape solutions and strategy

• Critical Thinking - ability to assess a range of inputs objectively, challenge assumptions with curiosity, and generate sound, forwardlooking judgments that improve decisions.

• Business Acumen - ability to understand how value is truly created - financially, operationally, for customers and to use this insight to make decisions that drive meaningful business outcomes

• Contracting and Managing Trade-Off - ability to negotiate clear agreements on scope and deliverables with the ability to make decisions when resources, priorities and outcomes compete -weigh options, impacts and risks across

Required/Preferred Education and Licenses

Qualifications:

• Bachelor's degree in computer science, engineering, information systems, or related technical field.

• 7+ years of experience in software engineering, technical architecture, or enterprise platform development; or 7+ years of experience after Bachelor's degree (or 4-6+ years after Master's degree) in [relevant domain - e.g., field force effectiveness, CRM platforms, content management, campaign operations].

• 2+ years of experience as a Tech Lead, or similar role involving hands-on technical leadership of a development team.

• Demonstrated experience designing and delivering enterprise-scale digital platforms such as [Platform examples relevant to the capability].

• Experience working within complex, matrixed organizations with multiple technology and product teams.

• Proven ability to mentor and guide developers and vendor partners to deliver high-quality solutions.

Preferred / Additional Qualifications:

• Experience in pharmaceutical or healthcare industries preferred.

• Experience partnering with enterprise platform teams or Global Capability teams supporting digital and operational capabilities.

• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Working Requirements:

• 10-20% travel will be required.

Jazz Expected Behaviors

• Demonstratesownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.

• Leads with curiosityand a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.

• Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.

• Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams.

• Delivers highperformance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.

• Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.

• Investin continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues andcross functionalpartners.

• Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.

• Communicates with clarity and influence,simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.

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